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Duty-Free Key Accounts Manager
2 months ago
Duty-Free Key Account Manager - GTA
Overview
The Duty Free Key Account Manager is responsible for achieving customer objectives, key performance indicators, and targets by implementing strategies and tactics while managing customers in a manner that will achieve profitable long-term growth. In addition, this role will be the commercial point of contact for Border Shops (no Dufry), and will be responsible for the implementation of the partnership strategy with Duty Free.
Primary Responsibilities
- Support Duty Free and Retail partners with training and education.
- Oversee and maintain the relationships between the Company and regional key customers to form long-term partnerships.
- Compile reports on account progress for Duty Free (review depletions, stocks and shipments), complete reconciliations, collect information on point of sales, etc.
- Build and implement the travel and retail strategy, and complete audits for quality implementation in stores
- Work with assigned teams to deliver monthly goals (work-withs, product training samples, etc.)
- Lead all components of the sales process including targeting appropriate accounts, lead selling, education, and positioning brands for success at head office level
- Provide detailed tracking reports of wholesaler performance against agreed-to supplier objectives
- Interact with the Supplier and Regional Marketing Managers for updating programming and brand priorities, standards and best practices leading to successful execution in the market
Additional Primary Responsibilities
- Manage existing client relations while sourcing new Business Development opportunities (private clients)
- Monitor field implementation (including trade visits) and execution of programs within assigned accounts to ensure product pricing and promotion
- Provide support on duties related to administration, reporting, product applications, pricing changes etc.
- Create, coordinate, and attend on-site promotional functions at established customer accounts as required
- Perform other job-related duties as assigned
Minimum Qualifications
- Bachelor’s Degree or an equivalent combination of education and experience.
- Five years of industry-related sales experience within the distribution, hospitality, or supplier community.
- Valid vehicle license and ability to obtain and maintain valid auto insurance.
- Comprehensive understanding of the industry to include regions/varietals, product/ pairing techniques, basic production, and service.
- Ability to adapt and can assist a variety of internal customer groups and varying personality types.
- Ability to create and sell innovative ideas.
- Ability to work flexible hours which include early morning evenings, and weekends.
- Ability to work overnight travel as required.
- Ability to participate in business meetings, company initiatives and events upon request.
- Proficient at calculating commissions, percentages, and reviewing comparative sales data for analysis.
- Stay apprised of federal, state, and local laws affecting the beverage/alcohol industry within account responsibility.
Physical Demands
- Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device.
- Physical demands with activity or condition may include occasional to the rare amount of time include walking, bending, reaching, standing, and stooping.
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 45lbs.
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
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