Front Desk Administrator
2 weeks ago
JOB PURPOSE
The Administrative assistant's role is to provide customer support and be the first point of contact on the phone, route and escalate calls and assist with administrative and organizational tasks.
KEY JOB FUNCTIONS
Front Desk and Customer Service through phone/email/walk-ins
Provide pleasant customer experience, and build lasting positive impressions by catering to client needs
Routing and escalating calls as per the internal procedure to assist in resolving client issues
Scan/Photocopy and organize documents
Send/receive mail
Reporting /Documentation
Compiling data to assist in policy adjustment/special accommodations
Troubleshoot basic issue
Assist other teams with event/course planning and implementation as needed
Assist with other operational tasks as required to ensure minimal interruption to services
Able to work in a high-paced environment
BASIC SKILL LEVEL REQUIREMENTS
Education: Completed a related Degree, Diploma, or Program. Experience in Administration
Experience: Minimum of 5 years of working as a receptionist or administrative assistant.
ASSETS
Keyboard Typing
Communication skills. Proficiency in multiple languages (English is a must)
Skilled in using the Microsoft Office Suite of products (i.e. Office, Outlook, Excel, etc..)
Experience working in an Academic institution
Flexible hours are a plus as overtime work may be required during peak seasons
Multi-tasking is a must
WORK ENVIRONMENT
Physical Environment Offices, Classroom, and labs
Hours Regular Business hours. 8 hours/day. Evening and weekend shifts availability needed.
ORGANIZATION STRUCTURE
Please note that any offer of employment will be conditional upon a background check, including a criminal record check.
Job Type: Full-time
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Vision care
Schedule:
8-hour shift
Weekend availability
Ability to commute/relocate:
Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Education:
Secondary School (preferred)
Experience :
Front desk: 5 years (required)
Administrative experience: 5 years (required)
Shift availability:
Evening Shift (preferred)
Day Shift (preferred)
Work Location: In person
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