Front Desk Administrator

1 month ago


Mississauga, Canada Prep Doctors® Full time

JOB PURPOSE


The Administrative assistant's role is to provide customer support and be the first point of contact on the phone, route and escalate calls and assist with administrative and organizational tasks.


KEY JOB FUNCTIONS

  • Front Desk and Customer Service through phone/email/walk-ins
  • Provide pleasant customer experience, and build lasting positive impressions by catering to client needs
  • Routing and escalating calls as per the internal procedure to assist in resolving client issues
  • Scan/Photocopy and organize documents
  • Send/receive mail
  • Reporting /Documentation
  • Compiling data to assist in policy adjustment/special accommodations
  • Troubleshoot basic issue
  • Assist other teams with event/course planning and implementation as needed
  • Assist with other operational tasks as required to ensure minimal interruption to services
  • Able to work in a high-paced environment


BASIC SKILL LEVEL REQUIREMENTS

Education: Completed a related Degree, Diploma, or Program. Experience in Administration


Experience: Minimum of 5 years of working as a receptionist or administrative assistant.


ASSETS

  • Keyboard Typing
  • Communication skills. Proficiency in multiple languages (English is a must)
  • Skilled in using the Microsoft Office Suite of products (i.e. Office, Outlook, Excel, etc..)
  • Experience working in an Academic institution
  • Flexible hours are a plus as overtime work may be required during peak seasons
  • Multi-tasking is a must


WORK ENVIRONMENT


Physical Environment Offices, Classroom, and labs


Hours Regular Business hours. 8 hours/day. Evening and weekend shifts availability needed.


ORGANIZATION STRUCTURE


Please note that any offer of employment will be conditional upon a background check, including a criminal record check.


Job Type: Full-time


Benefits:


  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care


Schedule:

  • 8-hour shift
  • Weekend availability
  • Ability to commute/relocate:


Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Education:


Secondary School (preferred)


Experience:

Front desk: 5 years (required)

Administrative experience: 5 years (required)


Shift availability:

Evening Shift (preferred)

Day Shift (preferred)

Work Location: In person



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