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Associate Customer Experience Specialist

2 months ago

Oakville, Canada USG Full time

CGC Inc. is currently recruiting an Associate Customer Experience Specialist for our head office, based in Oakville, Ontario.

It's a permanent and full-time position, offering a challenging opportunity for a motivated individual to demonstrate their customer service skills within a large corporation.

Duties and responsibilities of the Associate Customer Experience Specialist include:

Customer Service is the Hub of CGC, working together with many departments to offer an exceptional experience for our customers – they are at the heart of everything we do.

  • The Customer Experience Specialist is a multi-faceted role with opportunities to develop and build a career. We are seeking a motivated individual to demonstrate strong customer service skills within this fast-paced team environment.
  • Primary point of contact for our distribution partners placing orders with CGC
  • Receives and processes purchase orders and answers customer inquiries, including follow-up as required, in a timely manner with a consistently high level of quality.
  • Build strong relationships and communicate effectively with all internal departments.
  • Positive Team player actively sharing the workload and knowledge.
  • Supports Sales and Marketing efforts related to specific product focus or information gathering as required.
  • Responsible for meeting specific individual/team operational metrics as defined in the Customer Service scorecard.

Qualifications:

  • Diploma in Business, Marketing, or related field. Significant relevant experience would be considered diploma equivalent.
  • Previous customer service or sales experience preferred.
  • Excellent problem solving and customer service skills.
  • Must be a people and results-oriented individual who incorporates and emphasizes safety and quality in all aspects of the daily work environment.
  • High attention to detail.
  • Must demonstrate proven success at working independently with a sense of urgency and high level of customer focus.
  • Bilingual (English and French) is considered an asset.

Additional information

  • Monday to Friday with flexibility to adjust start and end times based on business needs.
  • Multi-faceted professional position with opportunities to develop and grow with CGC.

At CGC Inc. we go the distance to provide The Better Way. Delivering building solutions for customers worldwide is our goal. Relationships are our foundation. Integrity, Dependability and Innovation are the standards by which we live.

CGC Inc. is a leading marketer, manufacturer and distributor of gypsum wallboard products, interior finishing material and suspended acoustical ceilings. With locations around the world, CGC and USG have the resources, plants, products and people to build walls, ceilings and careers.

CGC Inc. is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with CGC, Inc. in accordance with Federal and provincial laws. Information regarding applicant accessibility may be found on the Accessibility section of our website.

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