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Customer Support Specialist
3 months ago
Job Description:
Southwest Airlines is seeking a Customer Support Specialist to join our team in Toronto, Ontario. In this entry-level, part-time position, you will be responsible for providing exceptional customer service to our passengers both in-person and over the phone.
Responsibilities: 1. Assist passengers with booking flights, making changes to reservations, and resolving any issues or complaints 2. Provide information on flight schedules, fares, and airline policies 3. Handle passenger inquiries regarding baggage, flight delays, cancellations, and other issues 4. Process payments and refunds accurately 5. Collaborate with other team members to ensure a seamless customer experience 6. Maintain a positive and professional attitude at all times 7. Keep up to date with airline policies and procedures
Requirements: 1. 1 year of customer service experience preferred 2. Excellent communication and interpersonal skills 3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously 4. Strong problem-solving skills 5. Adaptable and energetic personality 6. Ability to work well in a team and be adaptable to changing circumstances 7. Must be legally eligible to work in Canada
Benefits: - Training & professional development opportunities - Travel & spending expenses - Medical coverage
Working Environment: At Southwest Airlines, we provide opportunities for unlimited personal and professional growth. We foster a supportive and inclusive work environment where all team members are valued and respected.
Deadline to apply: July 13, 2024
Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and encourages applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. We are committed to creating a diverse and inclusive work environment for all employees.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Support Specialist posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs. #J-18808-Ljbffr