Online Administrative Facilitator

2 weeks ago


Vancouver, British Columbia, Canada Immigrant Services Society of BC Full time
Job ID #: ** Please see job IDs below for details (highlighted in yellow)** Position: LINC-Client Digital Skills Coach
Temporary position, starting on April 14th, 2025, until March 31st, 2026
25026- LINC-CDSC -Coquitlam PT: 17.25026- LINC-CDSC -Coquitlam FT: 35 hours/week (2 Full-time roles available)
25026- LINC-CDSC -Vancouver FT: 35 hours/week (2 Full-time roles available)

As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Facilitate opportunities for LINC clients to increase their digital skills and confidence to be able to access the online services, including English language classes, email, and online platforms such as Zoom or Teams. Support clients through direct coaching or with the assistance of volunteer online navigator mentors.

Conducts digital literacy diagnostic assessment to determine clients' digital skill gaps and learning needs and inform the training interventions and supports required.
Delivers group sessions and 1:1 assistance on digital skills enhancement and fostering greater proficiency with remote tools, encompassing online security and privacy.
Guides clients through online registration process and assists with access to language classes by providing direct coaching.
Collects feedback from participants to evaluate the effectiveness of digital literacy interventions and identify areas for improvement.
Evaluates the effectiveness of training interventions and makes data-driven decisions to continuously improve the area of services.
Collaborates with LINC Instructors to identify clients requiring digital skills support and to design an individual plan of action to address client's' digital needs to effectively participate in the online LINC program.
Keeps the LINC administrative team updated on clients' progress in digital skills and tracks the support offered.
Completion of a certificate or diploma in education, office administration, business, or related discipline and a minimum of one (1) year of related experience preferably in a related social service field; OR an equivalent combination of education, training, and experience.

Ability to facilitate online and in-person group activities.
Proficiency in using online platforms and messaging apps, including Telegram, Zoom, and Teams.
Demonstrated ability to explain complex technology to low digital literacy clients using plain language.
Ability to communicate effectively in both written and oral English. Fluency in a second language is an asset.
09 *Dependent on education, training, experience, and internal equity.
Extended health and dental benefits upon joining for employees working 17.We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals.

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