Account Manager, Premium Sales

7 days ago

Old Toronto, Canada Cari Full time
Account Manager, Premium Sales - Music & Live Events
  • Full-time

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As part of the Ticket Sales and Membership Team, your primary focus will be selling Premium Music and Live Entertainment products at Scotiabank Arena, Budweiser Stage, HISTORY, and Coca-Cola Coliseum. Products include Executive Suite Rentals, Group Hospitality, Season Seats, LIVE Suite Leases and Premium Ticket packages.

The successful candidate must be a proactive, goal-oriented individual who thrives in a fast-paced business environment and shares MLSE’s common purpose: To unite and empower employees to create extraordinary moments for our fans and each other.

  • We are a ‘team first’ culture so your first responsibility is to be an incredible teammate. Each member of our sales team takes an equal share in developing and preserving a positive and collaborative group dynamic; this is the foundation of our success.
  • Meet or exceed established annual Ticket Sales & Service revenue targets.
  • Nurture positive relationships with all partners involved in the sales/service process (including Legal, Finance, Ticket Administration etc).
  • Develop prospects through centers of influence, referrals and meetings.
  • Driving revenue in strategic ways and prospecting new business through cold calling, campaign and pipeline management and social selling.
  • Track all client/prospect interactions in Salesforce.
  • Developing repeat customers and hosting prospective clients on-site at a wide variety of events including concerts, games, sales events and open houses.
  • Develop long-term relationships with your customers.
  • Work closely with Suites & LIVE Service teams to ensure a seamless transition from the sales to service function.
  • Contributing to a collaborative sales team, driving best-in-class results across MLSE & Live Nation venues.
  • Managing the Ticketing system including proper ticket administration, reporting and tracking sales.
  • Ensuring a positive and seamless customer experience from point of purchase, through to event night.
  • Contributing to collaborative projects or service functions as required, in addition to annual sales targets.
  • Developing long-term relationships with clients and members.
  • Perform other promotional or service functions as required.
  • Lead special projects as required.

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

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