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Administrative assistant to the executive and Operational levels
5 days ago
Here’s what your day will look like
In this role, you will:
Plan and Organize
- Take charge of agenda management: prioritizing requests, organizing meetings, booking rooms, planning business meals;
- Coordinate travel arrangements (itineraries, transportation, hotel) including expense tracking and reimbursement/credit requests;
- Ensure filing and record keeping, as well as contract management;
- Provide proactive assistance in the management and follow-up of daily tasks, while managing changing priorities and conflicting deadlines;
- Provide communications support for various team projects and deliverables, notably by proofreading or formatting documents and presentations;
- Create and maintain organizational structure, and ensure accuracy across platforms (names, span of control, etc.);
- Create and maintain process for customer care agent placement based on recruitment plan to balance the span of control across hub sites;
- Maintain up-to-date operations files;
- Work with internal teams for leave-of-absence returns (workbooks, training);
- Workbooks for internal transfers, contingency, etc.;
- Drive completion of continuous training process;
- Oversee reporting of operational red flags.
What you’ll need to succeed?
- You're a team player and a problem solver. You're a positive, calm, open-minded person with a strong collaborative spirit and excellent interpersonal communication skills, able to resolve unexpected issues and possess decision-making proficiency to prioritize tasks and manage resources.
- You are proactive. You demonstrate foresight in providing exceptional support to the SVP – Operations.
- You are a multitasker. You can coordinate multiple projects independently in a fast-paced environment, and you have a strong attention to detail.
- You demonstrate a high level of professionalism and integrity. You know how to handle confidential and sensitive information with discretion and tact.
- You are bilingual (French and English), spoken and written.
- You have a good command of Microsoft Office suite software (mainly Excel).
People are what make Nordia unique. And we strive to hire and retain the best. We offer competitive compensation, a stimulating work environment, excellent benefits and a multitude of opportunities to advance your career. We offer a hybrid work environment, alternating between working from home and our modern head office in downtown Laval.
According to the most recent internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.
Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out
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