Customer Service Representative

7 days ago

Vancouver BC, Canada Vivid Vancouver Full time

About Us:

Join Vivid, a dedicated team focused on making a positive impact in our community through exceptional customer service and sales. We are passionate about supporting important causes and empowering individuals to contribute to meaningful change.

Role Overview:

As a Customer Service Representative at Vivid, you will play a vital role in our mission. You will engage with customers directly to promote our products and services during retail and pop-up events, ensuring they have a memorable experience while helping drive our sales goals.

Summary of the Role:

The Customer Service Sales Representative is responsible for building strong relationships with customers, understanding their needs, and providing personalized solutions that align with Vivid’s offerings. You will work closely with our marketing and sales teams to ensure that our events effectively promote our products and create positive customer experiences.

Responsibilities:

  • Engage with customers at retail and pop-up events to promote and sell products and services.
  • Build meaningful relationships with customers, sponsors, and community members to ensure they feel appreciated and valued.
  • Conduct face-to-face interactions to inform individuals about our products and services.
  • Collaborate with the team to create engaging materials such as brochures and product displays to enhance sales promotion.
  • Work with team members to meet sales targets and contribute to the overall success of our events.

Requirements:

  • Experience in customer service, sales, retail, or a related field is a plus, but not required.
  • Strong communication skills and a friendly attitude.
  • Ability to generate enthusiasm and drive sales through direct interaction.
  • Creativity in developing new ideas and sales strategies.
  • A genuine passion for helping customers and improving our community.

What Success Looks Like:

Success in this role is measured by achieving or exceeding sales targets, building strong relationships with customers, and contributing to a positive team environment. A successful representative will also have a deep understanding of our products and be able to effectively communicate their value to customers.

How This Role Fits into the Organization:

The Customer Service Sales Representative is essential to Vivid's sales strategy, driving revenue and enhancing customer satisfaction. Your role supports the organization’s goals by promoting our products and services, increasing brand awareness, and ensuring that customers have a positive experience at every touchpoint.

Why Join Us:

  • Make a meaningful difference in our community while developing valuable sales and customer service skills.
  • Competitive bonus structure.
  • A supportive and inclusive team environment.
  • Opportunities for professional development and growth.

How to Apply:

If you are passionate about customer service and sales and eager to make a difference in our community, we would love to hear from you. Please submit your resume and a cover letter explaining why you are excited about the opportunity to join Vivid.

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