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Head of Operations

1 month ago

Old Toronto, Canada Signifly Full time

Signifly is a dynamic digital agency specializing in delivering innovative solutions for our clients. Our expertise spans across strategic brand and business development, design, web development, digital marketing, and content creation, providing a comprehensive approach to digital growth.

As a team, we have been one of the fastest-growing agencies, produced double-digit yearly growth, and received numerous awards over the past years. We are now looking for a dedicated and experienced Head of Operations for our Montreal studio to drive our operations and support our further growth trajectory.

As our Head of Operations, you will be responsible for driving and supporting the daily operations of our Montreal studio ensuring that all teams work well and efficiently together toward common goals. You will be a key sparring partner for our colleagues in their work with our clients and projects making sure that the teams get the help they need in planning and executing their work smoothly. Further, you will participate in our resource management supporting our team leads in their daily management of our colleagues and projects to ensure our colleagues’ continued motivation and learning, high quality of work, as well as balancing of workloads.

You will work closely with the Managing Director and our global Head of Operations to design and implement processes, develop and apply best practices, and monitor performance metrics to drive success across all operational areas. Hence, as our Head of Operations, you should have strong leadership skills, a deep understanding of agency workflows, and a knack for problem-solving in a dynamic environment.

Finally, some of your time will be devoted to working directly with our clients as the project manager on selected projects. With a strategic mindset, great communication skills, and structure, you will guide them through our project cycle from start to finish. You will be managing cross-geographical project teams with specialists from our studios in both Montreal, Toronto, Copenhagen, and London, and you will play an important role in establishing scalable processes to succeed with projects locally and internationally.

What we expect of you

To be considered for this position, we assume that you:

  • Have solid experience (5+ years) within project management of digital projects and all its underlying processes and dynamics, preferably from a digital agency or another advisory/consulting company.

  • Have a strong understanding of digital agency workflows, including resource allocation and client management.

  • Possess great leadership skills, enabling you to guide colleagues through complex challenges in their projects.

  • Are a strong communicator with excellent people skills and a demonstrated ability to lead, manage, and motivate a team in a fast-paced environment.

  • Are able to analyze current workflows and processes and have a flair for and understanding of how to improve them.

  • Understand the financial aspects of project management within professional services, including budgeting and forecasting.

  • Have exceptional organizational, analytical, and strategic thinking skills.

  • Are extremely structured in your work approach and always have an overview of the tasks at hand so you follow through on everything - even when times are busy.

  • Are comfortable with data handling and working in Excel/sheets.

  • Thrive in a playmaker role where you bring out the best in others.

  • French & English ‘native’ speaking.

Please expect from us

The most important thing that we offer, is an inspiring and ambitious work environment, with an emphasis on learning and development, both personally and as a team. We have an informal organisation with minimal hierarchy, where there is plenty of room for being ambitious within your own area of expertise, as well as taking part in shaping our team, culture and product offering.

But of course, we can also tempt you with:

  • Yearly one-week team trip with both social and professional focus (paid)

  • Fresh catered lunch of mostly organic produce and with vegetarian options (subsidized)

  • Coffee, tea, soft drinks, snacks, etc. day and night

  • Beautiful office spaces, centrally located in Montreal

  • Competitive salary based on qualifications and performance

  • Great Group Insurance Plan including extended health and dental

  • Group Pension Plan

  • Career progress based on merits rather than seniority

And if you think something is missing, just let us know. We can probably work together to add it. After all, we are trying to create the best possible place to work

About Signifly

At Signifly, we work in close collaboration with a broad range of clients from all industries, to create new and innovative digital products and business models. We are a team of developers, designers, filmmakers, and digital strategists, and we believe that creativity, entrepreneurship, and a diverse mix of top-notch skills can drive the innovation and change that will help shape a better and more sustainable tomorrow.

Check out our work at Signifly.com.

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