Head of Operations, Middle Market

2 days ago

Old Toronto, Canada Zurich Australian Insurance Ltd. Full time
h3>Head of Operations, Middle Market

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? p>

If you have senior leadership experience in the industry and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a dynamic and visionary Head of Operations to oversee all operational functions within our Middle Market Business Unit.

Reporting to the Head of Middle Market, you will be responsible for ensuring the execution of our Middle Market strategy across all regions, through driving operational excellence, strategic initiatives, and overall business performance. You will have a deep understanding of the middle market segment, along with exceptional operational management skills, a proven record of driving performance excellence; the ability to lead stakeholder management and inspire a high performing team.

What you will do
  1. Operational Planning and Performance: Lead and manage operational aspects including business performance and reporting of the Middle Market Business Unit, ensuring alignment with business goals and objectives. Ensure all platforms, processes and workflows are optimized to meet the demands of our business strategy to serve mid-sized customers. Drive the successful execution of key projects and initiatives.
  2. Strategic Planning and Execution: Collaborate with senior leaders and key stakeholders to develop and execute the strategic plan for the business unit. Identify emerging risks associated with change in the external environment relevant to the business unit to ensure right size strategies in place. Ensure compliance with regulatory requirements and company policies.
  3. Product and Value Proposition: Manage the product and value proposition roadmap and lifecycle. Collaborate with business unit leaders and cross functional teams to ensure the successful launch and adoption of new initiatives, services and products for broad offering and delivery of high-quality value proposition.
  4. Talent Development: Identify skill gaps and implement training programs to upskill. li>
  5. Stakeholder Management: Build strong relationships with key stakeholders, including broker partners and internal teams, ensuring consistent communication to and from the regional (field) offices. Act as a liaison between the Middle Market Business Unit regional offices and support teams to ensure seamless collaboration and communication. Provide regular updates to senior management on operational performance and progress.
Job Qualifications - What you bring to the table

Required:

  1. Bachelor's Degree and 10 or more years of experience in the Underwriting area
  2. 10 or more years of experience working in an underwriting or brokerage operation
  3. 3 or more years of people management experience

Preferred:

  1. Bachelor’s degree in Business Administration, Operations Management or related field.
  2. Proven experience in leading and managing large-scale projects and initiatives.
  3. Strong problem-solving skills and the ability to make data-driven decisions.
  4. Experience in developing and upskilling teams to achieve high performance.
  5. Knowledge of regulatory requirements and compliance standards.
  6. Proficiency in project management tools and methodologies.
  7. Change management experience.

    We have a collaborative culture where diversity of thought is valued. p>

    We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

    We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.

    We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

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