Director, Global HR Operations
3 days ago
Requisition ID: 207301
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
What you'll be doing.
The Director is a key contributor and driver of the Global HR Operations strategy and delivers on key initiatives aligned with the strategic roadmap. Leads the day-to-day operations management and service levels of HR Operations including Employee Services & Learning Operations, Employee Data Management, Hiring & Onboarding Operations, Benefits & Leave Experience, Service Quality Management and Data Quality/Quality Assurance Management.
The Director collaborates with the HR Operational Excellence team and other HR Partners to continuously identify and implement solutions to improve service effectiveness, employee experience and operations efficiency.
Is this role right for you? In this role you will:
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Defines the HR Operations strategy and roadmap and owns overall accountability for delivering services, meeting Service Level Agreements (SLAs), providing continuous improvement and delivering on key initiatives aligned with the strategic roadmap.
- Oversees the day-to-day activities within the HR Operations team, and provides guidance/direction to team leads, ensuring alignment and adherence to standards and SLAs
- Continually improves processes and procedures through identifying and implementing solutions to enhance experience for leaders, managers, employees and clients.
- Provides input into the overall HR Operations policies, tools and programs based on business needs and insights.
- Partners with other areas of HR and Business lines in developing continuous improvement initiatives to ensure the delivery of effective and efficient services
- Establishes a culture of service excellence and continuous improvement within the team and within Global HR Operations, with a focus on transferring learnings and opportunities, leveraging best practices, creating consistency across and leveraging other solutions to enhance efficiency.
- Manages and resolves escalated or high risk issues and/or inquiries from the Service Operations team
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Creates an environment in which his/her team pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team
Do you have the skills that will enable you to succeed? We'd love to work with you if you have:
- Ability to think strategically, navigate through ambiguity, articulate a plan forward and drive to execution
- Post-secondary Degree or Masters in Human Resources, Industrial Engineering or Business
- Relevant experience in Operations management
- Experience in Human Resources would be an asset
- Strong knowledge of Organizational structure and complexity
- Deep understanding and knowledge of Bank policies and procedures
- Excellent relationship and team management skills
- Deep understanding of HR policies and end-to-end processes
- Strong communication skills and a demonstrated ability to resolve escalated isssues effectively
- Ability to deal with ambiguity in a fast-paced environment while managing multiple competing priorities
- Experience in managing a contact and processing centre
What's in it for you?
- The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your growth and enhance your skills
- An inclusive working environment that encourages creativity, curiosity, and celebrates success
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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