Project Director, Pension Outsourcing

4 weeks ago

Old Toronto, Canada WTW Full time
As a Pension Project Director

You will source, develop, secure and manage mid to large sized pension administration and outsourcing relationships, and serve as strategic advisor to clients concerning their pension administration issues. You will manage fully outsourced client engagements and ensure all client projects are staffed appropriately. You will also partner with Willis Towers Watson leaders to develop new pension administration outsourcing opportunities with current clients as well as new client prospects and contribute your thought leadership to the overall development of the pension administration and outsourcing business.

Note: Visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Collaborate with Willis Towers Watson colleagues within and outside the practice to identify, develop and close opportunities to:

  1. Sell outsourcing services to new clients of the firm
  2. Cross-sell outsourcing products, services and projects to existing clients

Participate in the preparation and review of new client contracts

Interpret current contract terms and strategize on contract renewals

Meet or exceed revenue, profitability, utilization and market penetration goals for the role

Manage the overall financial outcomes of projects to ensure financial success

Ensure that project teams are delivering against established budget standards

Establish a trusted advisor role with prospects and clients, and provide consistent, superior relationship management concerning administration and outsourcing issues

Manage the implementation of fully outsourced client engagements

Lead pension administration consulting projects

Build leveraged teams that work effectively together

Develop plans for execution of complex engagements, integrating technology, administration and Participant Service Center project components to ensure seamless, high-quality delivery

Ensure project managers are maintaining team progress against established budget, timeline and quality standards (while you will have overall responsibility and accountability, consultant level staff typically serve as day to day project managers within their respective areas of expertise)

Evaluate and assure client satisfaction and retention

Serve as senior pension administration strategist on client assignments, both during implementation and throughout ongoing service delivery

Ensure that project teams are staffed appropriately and are adhering to established quality and service delivery standards

Contribute and develop expert knowledge and experience of pension administration and outsourcing best practices, market trends and products and services

Contribute to the development of new tools, approaches and quality standards related to pension administration and outsourcing services

Build relationships with internal and external resources

Drive collaboration, communication and integration internally to ensure the delivery of projects

Educate other practices and Line of Business of the firm concerning our administration and outsourcing capabilities

Manage and mentor other administration consultants and staff to grow and improve our talent pool

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