Bilingual Member Services Administrator

3 weeks ago

Ottawa, Canada Ellement Consulting Group Full time

Bilingual Member Services Administrator

ABOUT ELLEMENT

Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our mission is to design, implement, and manage employee benefit programs for individuals and institutions to provide economic security at a reasonable and affordable cost.

We currently have a great opportunity for a Bilingual Member Services Administrator to join our team in our Ottawa office.

POSITION SUMMARY                                                   

As a Bilingual Member Services Administrator, you will be part of an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. You will have access to and regularly work with information that is highly confidential and critical in nature. As a Bilingual Member Services Administrator, you must be professional and highly organized, have excellent communication skills, with a strong work ethic, and the ability to work autonomously.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

Customer Service

  • Greet and welcome visitors, clients and members with a friendly and professional demeanor, creating a positive first impression.
  • Address and resolve basic issues or concerns that visitors, members or clients may have, or direct them to the appropriate person for further assistance.
  • Respond to telephone calls, emails and walk-in inquiries regarding Benefits and Pension.
  • Return voicemails and respond to email inquiries within client service standards, investigating details and requesting assistance as appropriate.
  • Provide accurate and comprehensive information and document as per department procedures.
  • Compile information as requested for members, clients, employers and health service providers.
  • Communicate with healthcare providers, insurance carriers, or others to verify claims-related information.

Administration

  • Receive, sort, log and distribute incoming and outgoing mail and packages.
  • Maintain paper and electronic file systems for the administration team, ensuring an efficient and reliable system is in place for retrieval of documents and information.
  • Assist with operational tasks like distributing and scanning incoming mail, coordinating mailouts, and processing outgoing mail.
  • Provide general administrative support such as typing, data entry, photocopying, filing and scanning as required.
  • Coordinate archiving and recalling documents stored offsite.
  • Ensure the reception area is clean, organized, and presents a professional image.
  • Contribute to the team effort by completing other administrative tasks or projects as assigned.
  • Perform any other duties necessary to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values.
  • Post-secondary diploma in a related field, such as business administration or equivalent training acquired from a combination of relevant work experience and education.
  • A minimum of 2 years of work experience or equivalent training.
  • Ability to maintain professionalism and tact while working in a dynamic team environment.
  • Attention to detail and commitment to accuracy of work.
  • Excellent verbal and written communication skills to interact professionally with visitors, clients, members, and colleagues.
  • Excellent customer service skills, proactively providing comprehensive service and information.
  • Ability to manage multiple tasks, such as welcoming visitors, handling phone calls, and administrative duties, while maintaining attention to detail.
  • Ability to handle unexpected situations, troubleshoot issues, and direct inquiries to the appropriate channels.
  • Well-developed analytical, decision-making, and problem-solving abilities.
  • Flexible and adaptable.
  • Comfortable working independently with minimal supervision and as part of a team.
  • Proficient in Microsoft Office and knowledge of standard office administration procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.
  • Bilingualism (English and French) required.
  • Experience in health benefit plans, pensions, or the financial services industry is considered an asset
  • Experience in a customer service role is considered an asset.
  • Must successfully complete a background check.

At Ellement, we believe in investing in our business and operating it as effectively as we can. One of the best ways we know is by hiring great people. We also know that by investing in our employees and encouraging ongoing education, upgrading, and training, we’re building an environment where staff feel supported, involved, and engaged.  We offer a challenging, team-oriented work environment, competitive compensation, and benefits package, and ongoing support for your professional and personal growth.

We thank all candidates who apply, however, only those selected for a personal interview will be contacted. 

#J-18808-Ljbffr

  • Bilingual Member Services Administrator

    1 month ago

    Ottawa, Canada Ellement Consulting Full time

    **Bilingual Member Services Administrator** **ABOUT ELLEMENT** Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions,...

  • Bilingual Member Services Administrator

    1 month ago

    Ottawa, Canada Ellement Consulting Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    4 weeks ago

    Ottawa, Canada Ellement Consulting Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    3 weeks ago

    Ottawa, ON, Canada Ellement Consulting Group Full time

    Bilingual Member Services Administrator ABOUT ELLEMENT Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations,...

  • Bilingual Administrative Coordinator

    1 month ago

    Ottawa, Canada ANDREW FLECK CHILDREN'S SERVICES Full time

    Bilingual Administrative Coordinator, Children’s Inclusion Support Services **Full-time - Permanent - Unionized** - Andrew Fleck Children’s Services is looking to hire a Bilingual Administrative Coordinator to work in our Children’s Inclusion Support Services (CISS) program. _ _The CISS Administrative Coordinator will oversee all aspects of the...

  • Bilingual Member Services Representative

    21 hours ago

    Ottawa, Canada Lrostaffing Full time

    About The OpportunityOur client in the financial services industry is seeking a Bilingual Member Services Representative for a 6 month contract that has the possibility for extension or permanency. The successful candidate will thrive in a customer service focused work environment and will have strong communication skills and a positive attitude with a...

  • Bilingual Member Services Representative

    19 hours ago

    Ottawa, Canada Lrostaffing Full time

    About The OpportunityOur client in the financial services industry is seeking a Bilingual Member Services Representative for a 6 month contract that has the possibility for extension or permanency. The successful candidate will thrive in a customer service focused work environment and will have strong communication skills and a positive attitude with a...

  • Bilingual Member Services Representative

    19 hours ago

    Ottawa, Canada Lrostaffing Full time

    About The OpportunityOur client in the financial services industry is seeking a Bilingual Member Services Representative for a 6 month contract that has the possibility for extension or permanency. The successful candidate will thrive in a customer service focused work environment and will have strong communication skills and a positive attitude with a...

  • Member Outreach Administrator

    4 weeks ago

    Ottawa, Canada Canadian Association of Occupational Therapists Full time

    **The Canadian Association of Occupational Therapists **is currently recruiting for the position of **Member Outreach Administrator**. The position is a full-time position. The position will be temporarily working from home with some attendance required at the CAOT national office located in Ottawa. The **Member Outreach Administrator**, administers...

  • Customer Service Representative, Bilingual

    7 days ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Customer Service Representative, Bilingual to join our Coughlin team in Ottawa. The Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. **The Customer Service Representative, Bilingual...

  • Administrative Assistant-bilingual

    7 days ago

    Ottawa, Canada Public Health Ontario Full time

    **JR101303** **Administrative Assistant-Bilingual** **Location**:PHO Ottawa Laboratory, 2380 St. Laurent Boulevard, Ottawa, ON **Department**:Ottawa Laboratory **The Role**: To provide a range of administrative services to support the operations and services of an assigned unit/department. The Administrative Assistant must be fluently bilingual in both...

  • Bilingual Group Benefits Administrator

    22 hours ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Bilingual Group Benefits Administrator to join our Coughlin team in Ottawa. The Bilingual Group Benefits Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans. In addition he/she is to...

  • Bilingual Group Benefits Administrator

    20 hours ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Bilingual Group Benefits Administrator to join our Coughlin team in Ottawa. The Bilingual Group Benefits Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans. In addition he/she is to...

  • Bilingual Group Benefits Administrator

    20 hours ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Bilingual Group Benefits Administrator to join our Coughlin team in Ottawa. The Bilingual Group Benefits Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans. In addition he/she is to...

  • Customer Service Representative, Bilingual

    1 week ago

    Ottawa, Canada People Corporation Full time

    Job Description We are seeking a Customer Service Representative, Bilingual to join our Coughlin team in Ottawa. The Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service...

  • Bilingual Group Benefits Administrator

    19 hours ago

    Ottawa, Canada People Corporation Full time

    Job Description We are seeking a Bilingual Group Benefits Administrator to join our Coughlin team in Ottawa. The Bilingual Group Benefits Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans. In...

  • Administrative Assistant

    4 weeks ago

    Ottawa, Canada Public Health Ontario Full time

    **JR100260** **Union: OPSEU** **Role Summary**: To provide a range of administrative services to support the operations and services of an assigned unit/department. The Administrative Assistant must be fluently bilingual in both French and English, for both verbal and written services. **Key Responsibilities**: - Provides various administrative services...

  • Bilingual Membership Services Representative

    1 month ago

    Ottawa, Canada Canadian Bar Association Full time

    **Bilingual Membership Services Representative** **Position Summary** Reporting to the Manager of Membership Services, the incumbent performs administrative duties related to the membership invoicing, updating information, and lapsing process. The incumbent administers the policies and procedures of the association in all areas of data processing, to...

  • Customer Service Representative

    1 week ago

    Ottawa, Canada People Corporation Full time

    Job Description We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer...

  • Bilingual Senior Service Specialist

    3 weeks ago

    Ottawa, ON, Canada Ellement Consulting Group Full time

    Bilingual Member Services Administrator Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments...