Customer Service Representative, Bilingual

3 weeks ago

Ottawa, Canada People Corporation Full time

We are seeking a Customer Service Representative, Bilingual to join our Coughlin team in Ottawa.
The Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc.

**The Customer Service Representative, Bilingual will**:

- Primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc.
- Provides assistance in the administrative services to the Single
- and Multi
- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans.
- Maintain security and confidentiality of client information
- Answering calls and responding to customer complaints.
- Providing customers with detailed information about policies and products.

**To be successful as a Customer Service Representative, Bilingual** with Coughlin & Associates, you will need**:

- The ability to maintain good public relations, both within and outside the organization.
- A demonstrated ability to provide excellent customer service in a fast-paced environment.
- Sound knowledge of Microsoft Office and standard office administration procedures
- Excellent grammatical, spelling, and communication skills in both official languages.
- The demonstrated ability to learn and master new software and technology.
- Superior data entry skills and strong mathematical and reconciliation skills.
- Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time
- Bilingual (French/English)
- The ability to adhere to existing company policies and procedures.
- The ability to use tact and discretion to maintain information in the strictest of confidence.
- Experience in the benefits and/or insurance industry.

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About Coughlin & Associates Ltd.:
Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

- Group benefits consulting and plan marketing
- Plan administration and correspondence
- Claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations

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