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Office Administrator

4 months ago

Kingston, Canada Greenshield Pest Control Inc Full time

Greenshield Pest Control Inc

Who Are We?The leader in Pest and Wildlife Management in Eastern Ontario.

Greenshield Pest Control Inc is a family owned and operated company based in Kingston, Ontario.

We specialize in Pest Control, Bird & Wildlife control, Vegetation Management and Bedbug control services. Greenshield Pest Control provides these specialized services to residential, commercial, industrial, and institutional clients throughout Eastern Ontario.

The Objective of our team is to provide our clients with an unparalleled level of customer service, from initial contact to service completion. Our focus is on positive business growth while maintaining our high standard of customer service. This process has resulted in our need to expand our staff.

Check us out on www.greenshieldpestcontrol.com

SALARY:Base (plus commission)

What is your Role?

Join our dynamic team of Customer Service Specialists offering clear, detailed and concise sales and service to our existing and soon to be clients. Support our growing team of professional technicians through coordinating all services with coordinated efforts and delivering on superior client support as a key contributor to our head office team.

Daily your responsibilities encompass detailed tracking of service requirements and identifying growth opportunities with our evolving client requests. Your solid skills in Microsoft Office 365 will be essential to your personal and team success. Professional communication via telephone, email or text is just second nature and part of your daily work flow.

PRIMARY RESONSIBILITIES INCLUDE:

  • Be the first impression for all sales and service processes; following up on leads
  • Schedule all incoming and follow-up service requests in coordination with our delivery team
  • Maintain client contact in advance of service, educate and supporting successful execution by our Technicians
  • Other duties as needed

REQUIREMENTS/ EDUCATION/ EXPERIENCE:

  • Minimum 1 years of high volume Customer Service Related experience
  • Computer proficiency using MS Office Applications (Specifically Word, Outlook, and Excel)
  • Computer proficiency

COMPETENCIES:

  • Team Player and self motivated, with eagerness to contribute to business success
  • Appreciation of client perspective and a strong desire to improve client experience
  • Keen attention to detail and the ability to multi-task while managing strict deadlines
  • Exceptional interpersonal skills including the ability to quickly establish rapport and trust
  • Adaptable to multiple environments and can relate with different types of people
  • High performer in fast paced environments

Job Types: Full-time, Part-time, Contract

Pay: $18.00-$22.00 per hour

Benefits:

  • On-site parking

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Work Location: In person

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