Bilingual IT Service Desk Analyst

2 months ago

Gatineau QC, Canada Brookfield Renewable Full time

About Us Brookfield Renewable is one of the core businesses under Brookfield Corporation (“Brookfield”), one of the world’s leading alternative asset managers. Brookfield Renewable is one of the world’s largest owners, operators, and developers of renewable power, with $102 billion of power assets under management. Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling almost 33,000 megawatts of capacity, and over 7,000 generating facilities globally.Come Join Us At Brookfield Renewable, we attract and retain high-performing individuals who are interested in making an impact, driving meaningful change and being part of a fast-paced and collaborative environment. Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Together, we contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero.About the RoleThe IT End User Services group is looking to fill a position on the Service Desk team, which serves at the first point of contact for Brookfield Renewable staff to contact the IT team. Their focus is to resolve incidents, problems, and requests, or to route tickets appropriately where required.Key ResponsibilitiesReceive, act on, and triage requests to the IT team via phone call, email, and ServiceNow portalSupport End Users with Level 1 and 1.5 support including, but not limited to:Password resetsSoftware install/uninstallOperating System (Windows 10) and Hardware issuesMobile device management utilizing In-TunePrinter setupAssist in the administration of enterprise-wide toolsets such as Office 365Provide remote support to users via TeamViewer and SCCMProvide after hours on call support once every 4-6 weeks on a rotating basisAssist in asset management and tracking of both hardware and software assetsKnowledge and Experience RequiredCollege Diploma or bachelor’s degree in Information Technology, Computer Programming / Science, Engineering, or other related fieldEquivalent work experience will be acceptedStrong time management skills, able to manage multiple priorities and work on multiple tickets at onceCustomer-centric mindset and strong interpersonal skillsExceptional problem-solving abilityAbility to articulate solutions to problems clearly and effectively to non-technical colleaguesAbility to document repeated actions in relation to Problems and IncidentsExperience using ServiceNow as a ticketing systemFunctional knowledge of Windows 7 and Windows 10 enterprise deploymentsFunctional knowledge of the M365 toolset (i.e. Office Suite, Microsoft Teams, SharePoint)Understanding of Group Policy structure is an assetWorking knowledge of ITIL processesFluency in English and French is requiredNote: Offices continue to be central to collaboration and Brookfield’s identity. This position requires the employee to be on-site for a minimum of 4 days to perform most effectively. Working here, you will enjoy:At Brookfield, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.We work to recognize you in meaningful, personalized ways including a competitive salary, bonus structure, a health benefits program, and defined contribution pension plan.Our spaces are open, dynamic, and collaborative, giving you access to different businesses and teams. For your wellbeing, our building is equipped with a modern gym, bike storage, and healthy snacks and drinks.We cultivate a culture where we invest in your growth and development.Diversity & InclusionBrookfield Renewable embraces and promotes the principles of diversity, equity, and inclusion. We welcome and encourage applications from all qualified candidates, including women, Indigenous peoples and other persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. We also provide accommodation during all parts of the hiring process, upon request. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.

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