Bilingual Help Desk Support

3 months ago


Gatineau, Canada Environment and Climate Change Canada Full time

Who can apply: Persons residing in Canada living in the city of Gatineau/Ottawa or nearby

Type of contract: Casual contract opportunity (90 working days)

**Requirements**:
Bilingual imperative (English & French) - comparable to government BBB
Must be eligible for reliability security clearance or already have security clearance
Minimum of 1 years of direct work experience in a Customer Service/Help Desk capacity
Minimum of 2 years of post-secondary education or a combination of an acceptable combination of Education and work experience.
Ability to quickly analyze issues and determine best course of action using available resources.
Sound judgment to escalate issues to senior members within the help desk Department
Excellent written, oral, and telephone communication skills.
Strong customer service skills
Team player able to work under pressure

Job Duties

Respond to customer service calls in a courteous and professional manner.
Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on related to the CDA Practice Support Services.
Recognize and escalate deeper and more complex issues to Tier 2 Help Desk Analyst
Assist PC and network technicians by troubleshooting software, hardware, and network issues.
Accurately log help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process
Always maintain a high degree of professionalism, courteousness, and friendliness

Working Conditions

Repetitive work.

Qualified applicants should contact Khalil Choueiri

**Language**:
English & French (required)

An interview may be administered.

Reference checks may be sought.

A simulation/situational exercise or role play may be administered.

Work Remotely
- Yes

Pay: $67,831.00-$87,411.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Help Desk: 1 year (preferred)
- technical support: 1 year (preferred)

Work Location: Hybrid remote in Gatineau, QC



  • Gatineau, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Gatineau/Ottawa or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct...


  • Gatineau, Canada Kyndryl Full time

    **Position**: Help Desk Specialist **Client**: Federal government client **Location**:Onsite - (200 Place du Portages, Gatineau) **Duration**: 1 year initial + two 1 year extensions **Security Clearance**: Federal Government Secret Clearance **Language**:English/French (FULLY BILINGUAL) **Background**: Our federal government client within a government...

  • Help Desk Specialist

    4 months ago


    Gatineau, Canada Kyndryl Full time

    **Position**: Help Desk Specialist **Client**: Federal government client **Location**:Onsite - (200 Place du Portages, Gatineau) **Duration**: 1 year initial + two 1 year extensions **Security Clearance**: Federal Government Secret Clearance **Language**:English **Background**: Our federal government client within a government department manages an...

  • Help Desk Resource

    4 months ago


    Gatineau, Canada I & J Contracting Inc. Full time

    Our Client is looking to take on multiple Help Desk resources to help hands on in resolving issues and organizing equipment for various team members and employees. *They will be required to go into the office 2-3 times a week primarily for the purpose of receiving or issuing equipment etc. No one works in the office so they will be the only person in the...

  • Service Desk Associate

    5 months ago


    Gatineau, Canada The Home Depot Canada Full time

    Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. **Position Responsibilities** - Ensure customers receive products and services requested in a timely and accurate...

  • Help Desk Specialist

    1 month ago


    Gatineau, Canada Randstad Canada Remote Work Freelance Full time

    We seek a dedicated IT Support Specialist to serve as the primary point of contact for internal users regarding technology-related inquiries and issues via phone, MS Teams, and email, in French and English.Key Responsibilities:• Serve as the main contact for internal users, addressing technology-related questions and concerns in both official languages...

  • Help Desk Specialist

    1 month ago


    Gatineau, Canada Randstad Canada Full time

    We seek a dedicated IT Support Specialist to serve as the primary point of contact for internal users regarding technology-related inquiries and issues via phone, MS Teams, and email, in French and English.Key Responsibilities:• Serve as the main contact for internal users, addressing technology-related questions and concerns in both official languages...


  • Gatineau, Canada Altis Technology Full time

    We are assisting our client in Gatineau with the search for a Bilingual IT Support Analyst. This is a unique opportunity to support internal teams globally, You will also be responsible for identifying, prioritizing, and resolving internal customer help requests, including monitoring, tracking, and


  • Gatineau, Quebec, Canada Brookfield Renewable Partners L.P. Full time

    Location: National Capital RegionCompany Overview:Brookfield Renewable Partners L.P. is a prominent entity within Brookfield Asset Management, recognized globally as a leading alternative asset manager. We are one of the largest proprietors, operators, and developers of renewable energy, managing a portfolio valued at $72 billion. Our extensive range of...


  • Gatineau, Quebec, Canada Brookfield Renewable Partners L.P. Full time

    About the RoleThe IT End User Services group is seeking a skilled IT Service Desk Analyst to join their team. As a key member of the Service Desk team, you will serve as the first point of contact for Brookfield Renewable staff to contact the IT team.Key ResponsibilitiesReceive, act on, and triage requests to the IT team via various channelsProvide Level 1...


  • Gatineau, Quebec, Canada Brookfield Renewable Partners L.P. Full time

    About the RoleThe IT End User Services group is seeking a skilled IT Service Desk Analyst to join their team. As a key member of the Service Desk team, you will serve as the first point of contact for Brookfield Renewable staff to contact the IT team.Key ResponsibilitiesReceive, act on, and triage requests to the IT team via various channelsProvide Level 1...


  • Gatineau, Quebec, Canada Hôtel Château Cartier Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Job Summary:Co-ordinate activities with other work...


  • Gatineau, Quebec, Canada Hôtel Château Cartier Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.Key...


  • Gatineau, Quebec, Canada Hôtel Château Cartier Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.Key...


  • Gatineau, Quebec, Canada Telesat Full time

    Job Title: Infrastructure TechnicianTelesat is seeking a highly skilled Infrastructure Technician to join our team. As an Infrastructure Technician, you will be responsible for providing technical leadership and specialist expertise for the operation of our Corporate Servicedesk.Main Responsibilities:Field incoming help requests from end-users via telephone...


  • Gatineau, Quebec, Canada Telesat Full time

    Job Title: Infrastructure TechnicianTelesat is seeking a highly skilled Infrastructure Technician to join our team. As an Infrastructure Technician, you will be responsible for providing technical leadership and specialist expertise for the operation of our Corporate Servicedesk.Main Responsibilities:Field incoming help requests from end-users via telephone...


  • Gatineau, Quebec, Canada Hôtel Château Cartier Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Job Summary:Co-ordinate activities with other work...


  • Gatineau, Quebec, Canada Hôtel Château Cartier Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Job Summary:Co-ordinate activities with other work...


  • Gatineau, Quebec, Canada Hôtel Château Cartier Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Co-ordinate activities with...


  • Gatineau, Quebec, Canada Hôtel Château Cartier Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Co-ordinate activities with...