Site reliability engineer

Lieu de travail: Canada

Horaire: 37.5

Secteur d’activité: Solutions technologiques

Détails de la rémunération : Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.

• Provide technical leadership to improve the design and operation of systems in alignment to reliability engineering best practices and overall Technology and Bank strategies, applying the practices of computer science and software engineering to the design and development of large, complex systems.
• Drive and influence integrated DevOps solutions across business, product, platform, infrastructure, development, support/DevOps teams that improve the design and operation of systems, making them scalable, reliable, and efficient while ensuring performance and high availability of products/services.
• Ensure availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of products/service(s) including enterprise systems that may serve multiple services and applications/segments.
• Influence and partner with key technology and product team members in the design and development of solutions that promote automation and the elimination of toil; identify optimal ways to improve the design and operation of systems to make them more scalable, more reliable, and more efficient and have the ability to implement the required changes.
• Define and prioritize problems to solve with applications/products/services and respective systems and drive the resolution/remediation with technology teams across design, implementation, and support.
• Develop deep relationships with Product Owners, Tech Leads and Ops to build transparency and help foster end to end accountability of products and services.
• Work in close partnership with technology teams to support TD's business objectives and operational support goals providing domain expertise on strategic Infrastructure as well as Business project related activities.
• Review technical deliverables throughout the design and development phase to ensure systems adhere to SRE best practices.

• Ensure adherence of Operational (Production) Readiness practices of respective products and services.
• Set service-level objectives (SLO) that defines availability of a particular product or service and exercise key decision rights of the SRE role (e.g. supporting release to production, rejecting software that is operationally substandard and directing developers to improve the code etc.).
• Implement the observability requirements to monitor and assure that our systems measure to the expected service levels and perform with the appropriate operational characteristics.
• Focus on reliability, scalability, and the development of the production computing infrastructure, including highly complex and scalable systems.
• Develop observability standards to ensure that production systems operate under known conditions and transparently provide these measurements to anticipate when errors or failures can arise.
• Engineer solutions through problem post-mortem reviews to ensure that problem solutions are complete and that errors will not manifest again.
• Anticipate internal and external business challenges, helping teams find solutions through continuously improving on process and technologies.
• Lead interaction with governance and control groups, (e.g. regulatory/operational risk, compliance and audit) to provide subject matter expertise and consult on risk issues related to Engineering technology and tools.
• Lead or contribute to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for significant and complex situations.
• Proactively identify emerging technologies and innovative solutions for building more robust platform domains; keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Protect the interests of the organization - identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/points of interest.
• Support the team by continuously enhancing knowledge/expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/developments and grow knowledge of the business, related tools, and techniques.
• Participate in personal performance management and development activities, including cross-training within own team.
• Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

• Expert Site Reliability Engineering role with comprehensive expertise in leading-edge theories, engineering practices, extensive coding and scripting.
• Advanced and highly specialized knowledge of applications, systems, networks, innovation models, design activities, best practices, business/organization, Bank standards, and may fulfill a governance role.
• Engineering specialist assigned to work autonomously on high profile, complex and/or high-risk technology initiatives with significant impact to the organization.
• Provides technical leadership/consulting/direction to multiple businesses and product teams, growing capability across the organization.
• Resolves unique and complex problems that have a broad impact on the business.
• Authoritative expert on site reliability issues within area of specialization.
• Understands the journey of an enterprise transformation where there is a hybrid cloud/non-cloud operating model.
• Drives end/end accountability of products and services across the enterprise through collaboration and transparency.
• Primarily works at the product umbrella, segment, LOB or Product Family level.
• Typically reports to the Site Reliability Practice Area Lead.

• University degree in Computer Science or related technical field involving systems engineering or equivalent practical experience.
• 10+ years of engineering experience (e.g. Software or platform).

La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues.

Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance.

Renseignements supplémentaires : Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle.

Mesures d’adaptation : L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue.

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Exigences linguistiques: N/A.