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Sales Consultant

5 months ago

Mississauga, Canada Holt, Renfrew & Co. Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Sales Consultant develops deep, long-lasting relationships with customers that lead to an increase in sales, service, and loyalty. Delivering extraordinary service requires each Sales Consultant to have expertise about the product in their home department and products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission which makes their earnings potential unlimited. Upon reaching a volume of $1MM, Sales Consultants are equipped with additional clienteling and customer development tools.

Specific responsibilities include (but are not limited to) the following:

  1. Sell the entire store and wardrobe customers from head to toe
  2. Develop long-term customer relationships by engaging customers
  3. Cultivate new customers and introduce them to Holt Renfrew
  4. Keep abreast of fashion and style trends and translate this information into advice for clients
  5. Focus on the customer – who they are, what they like/dislike, determine needs and preferences, etc.
  6. Demonstrate product and style expertise, specifically how it will help satisfy the customer’s needs
  7. Perform floor recovery, visual merchandising, price change, and related sales support tasks
  8. Comply with all Health & Safety policies and requirements
  9. Ensure compliance with privacy policies, regulations, and cyber security measures.
  10. Perform other duties, as assigned

The ideal candidate:

  1. Proven ability to exceed sales targets
  2. Knowledgeable of wardrobing and styling techniques
  3. Expertise in establishing customer relationships which translate into sales; is empathetic
  4. Skilled at the emotional aspects of a sale; connects with customers and leverages relationships
  5. Highly collaborative; working with and through others in a team-oriented environment
  6. Entrepreneurial, competitive, self-confident, and self-motivated
  7. Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
  8. Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
  9. Minimum of three or more years experience in a commission sales environment
  10. Prior retail sales experience in a luxury environment preferred

The measures of success:

  1. Contribution to financial objectives
  2. Individual objectives linked to the achievement of department goals
  3. Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

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