Supervisor, Real Estate Support Services

2 weeks ago

Burnaby, Canada HUB International Full time

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team

We are BC’s largest insurance broker, growing 15% year over year We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

We are Proud to Offer

  • Competitive compensation

  • Comprehensive tuition financing and career-related training and development

  • Company matching RRSP contributions

  • Customizable flexible benefits options for you and your family

  • We promote work-life balance through flexible scheduling and hours

  • A progressive employee assistance program through LifeWorks

  • Mental and physical wellness initiatives

  • HUB Cares: we are a company that gives back and is active in the community

The Opportunity

As a Supervisor , Real Estate Practice Support Services in the Real Estate Division , you will report directly to the Vice President, Commercial Operations and provide exceptional operational leadership for the Service and Support Team. We are seeking a self-motivated individual with a strong attention to detail to join our Burnaby Still Creek location in a Regular Full-Time position.

Operational Responsibilities

  • Provide day to day support to the team to achieve their highest performance potential and deliver excellence in client experience

  • Ensure all Hub Service guidelines are met

  • Assist with developing and implementation of consistent practices and workflows for the team to meet business needs and create efficiencies

  • Work with the Team Leads to continuously improve the training program based on feedback

  • Participate in the Quality review process by completing reviews, sharing feedback with the team and identifying trends

  • Collaborate with business partners in Production, Claims and Underwriting

  • Maintain oversight of processing, activities management and Account Receivable support

  • Continue professional development and learning to enhance technical skills, soft skills and insurance knowledge

  • Other responsibilities as required

Talent Management Responsibilities

  • Coach and train staff to ensure that they are achieving agreed team and individual goals for client response times, workload, etc.

  • Focus on development and career pathing for team members

  • Approve and manage staff schedules such as vacation, appointments, education

  • Coordinate vacation back-ups as needed

  • Host and maintain regular biweekly meetings with the team

  • Schedule monthly check-ins and annual year-end reviews with individual team members to discuss performance and professional goals

  • Assist in establishing team priorities and goals

The Requirements

  • A strong aptitude to work collaboratively with direct reports, colleagues, business partners and front-line talent to create a results driven and team oriented environment

  • Strong communication skills both written and verbal

  • Ability to time manage and prioritize tasks effectively in a fast paced environment

Asset experience that will make you stand out:

  • Level 2 license

  • Commercial or Real Estate Insurance experience

Our Culture Starts with You

  • We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

  • We want you to be INNOVATIVE and open to sharing your ideas

  • You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

  • You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

  • You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page

Department General Management

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: Diploma

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

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