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Senior Management Consultant to Support the Adoption of a Dynamics CRM System within the Public Sector
Our valued Public Sector client is seeking a Senior Management Consultant to support the adoption of a Dynamics CRM system.
Create specific change management plans with respect to training and orientation of employees for each major change/project.
# Identify deviations in performance from the change standards and implement strategies for corrective action to achieve organizational adoption to change.
# Develop change management and communications strategies and plans for each project.
# Monitor Development team task list against project schedules and Change Management plans.
# Analysis and development of business "critical success factors".
# Lead change impact analysis and change management activities.
# Developing and implementing change management strategies, plans, and framework.
# Designing and conducting a change readiness assessment in order to plan and carry out a change management strategy.
# Developing performance measurement/evaluation frameworks.
# Developing Change Management & Communications Plan including internal emails to be provided prior to testing, training, and releases. External website updates, short videos, etc.
# Create User Feedback Report based on a survey of users (internal and external); report will be provided to Executive Management.
# Create plan for training the project’s business clients. This plan will be used to inform communications and the project schedule.
# Meet Business teams to lead IT contributions to change management documents.
# Complete a readiness checklist before each implementation.
Demonstrated knowledge and application of Change Management strategy and principles.
# Proven ability to assess organization readiness for change, develop appropriate Change Management interventions, and influence the proposed change.
Has a valid change management certification from an organization such as Prosci or APMG.
#
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