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Operations Manager

3 months ago

Niagara Falls, Canada CWD Full time

CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different

CWD is looking for an Operations Manager to join our exceptionally talented and collaborative team Reporting to the Managing Director at our Niagara Falls location, the successful candidate will be responsible for overseeing the Logistics and Warehouse teams. Additionally, this role will be responsible for strategy and project planning in those areas, as well as corporate projects implementation.

If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you

CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different

CWD is looking for an Operations Manager to join our exceptionally talented and collaborative team Reporting to the Managing Director at our Niagara Falls location, the successful candidate will be responsible for overseeing the Logistics and Warehouse teams. Additionally, this role will be responsible for strategy and project planning in those areas, as well as corporate projects implementation.

If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you What We Offer:

  • Full comprehensive benefits (dental, medical and eye) 80/20 split-family coverage
  • Annual professional development fund
  • RRSP Match
  • Life Insurance
  • Fitness incentives
  • Team events
  • 50% off on CWD brands
  • Relocation expense
Key Responsibilities:
Leadership
  • Oversee and lead the Logistics and Warehouse teams, providing mentorship and guidance to the Logistics Manager and Warehouse Supervisor
  • Empower the team towards achieving corporate objectives, departmental goals, and personal goals by sharing “the why” and the needs of the business
  • Develop annual department objectives that align with individual team KPIs
  • Establish and communicate clear priorities to the team to ensure timelines are being adhered to and project milestones are being met
  • Review projects/tasks and delegate appropriately
  • Train and develop a successful team by identifying any skill gaps within the department
  • Develop individual performance goals, conduct monthly one-on-one feedback sessions, and complete annual performance reviews to ensure alignment with corporate objectives
  • Support the team by helping to solve any roadblocks or challenges that may arise
  • Oversee the development and planning of annual budgets
  • Negotiate pricing and services with existing and potential vendors
Corporate Project Management
  • Create detailed project plans, schedules, and work breakdown structures to effectively execute corporate projects
  • Monitor and track project progress, performance, and milestones, identifying and resolving issues and risks in a timely manner
  • Maintain strong working relationship with the internal and external project stake holders
  • Work closely with cross functional teams to ensure fluid coordination of all project requirements
  • Develop and maintain project management templates and process documentation and train various teams as needed
Logistics & Warehouse
  • Oversee operational processes such as inventory distribution, inventory forecasting, and recommend strategies to make improvements by working closely with the Logistics Manager
  • Oversee vendor relationship management for third party warehouses, logistics services and contract manufacturers, and ensure they are meeting KPI’s
  • Ensure team KPIs for returns processing are being met or exceeded
  • Oversee large facility and warehouse related projects
Qualifications:
  • College diploma or university degree in Supply Chain Management, Business, or a related field
  • 6-7 years of leadership experience with 3years of directly managing 2 or more supervisor level employees
  • 3 years handling large-scale cross functional projects
  • PMP, Six Sigma or CCBA designation an asset
  • Experience in an e-commerce environment preferred
  • Excellent organization and time management skills
  • Analytical and highly motivated self-starter
  • Detail oriented problem solver
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced ever-changing environment
You Will Stand Out If:
  • You have experience in a D2C environment
  • You have experience using NetSuite
This is a full-time permanent role working 40 hours a week on-site. Our hours of operation are 8:15am to 5:00pm Monday to Friday. If the above interests you, then apply to join our fast paced, creative, and energetic team

CWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews.

Are you legally allowed to work in Canada?* Yes No

Have you ever been convicted of a crime from which you have not been pardoned?* Yes No

Criminal Clearance Check And Credit Check can be a part of the recruitment process for CWD dependent on the role applied for. Would you willingly participate in these checks?* Yes No

Are you able to commute to CWD, or are you planning to relocate?*

Are you available to work Monday to Friday, from 8:15am to 5pm, with occasional overtime?* Yes No

Are you able to travel outside of Canada?*

Do you have a valid passport?*

Why are you looking for a new position?*

What interests you about our company?

Are you familiar with the entire project management process? What type of projects have you led and successfully completed?*

Can you please share your background and experience in leadership roles, particularly highlighting the number of years you've been involved in leadership positions?*

Have you worked in an e-commerce environment before? If yes, please elaborate.*

Do you have any of the following designations or certifications?* Project Management Professional (PMP) Six Sigma Certification of Capability in Business Analysis (CCBA) None

What about your current and past work experiences makes you a great fit for this role?*

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