Technician - IT, Telephony & Neworking (level 1, 2 or 3)

2 weeks ago

Laval, Canada Internet Infinity Full time
Internet Infinity is looking for a technician in telephony and networking for our product VoiceMeUp, BeeVox and, HostMeUp. Are you a cheerful, resourceful, self-starter who enjoys teamwork and technology?

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YOU ARE PERFECT FOR THIS POSITION IF YOU:

  • Are the first point of contact to assist our customers with their technical inquiries (customer and team).
  • Provide excellent customer service, be it technical with a speed in execution.
  • Diagnose, analyze and resolve customer difficulties by determining their needs and document all inquiries.
  • Performs independent internal search to solve problems and respond in a timely manners.
  • Autonomously support the follow-up with the clients.
  • Install, configure and setup systems for the client.
  • Perform troubleshooting of the system or hardware with the client remotely.
  • Facilitate the link between the customer support department and other departments.
  • Participate in team meetings to share ideas and solutions.
  • Create and gain knowledge to help the support team as well as customers to solves problems related to the use our software.
  • Can install hardware test workbench to reproduce and diagnose problems reported by the client.

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WE CAN OFFER YOU:

  • Competitive salary based on your experience.
  • Forty (40) hour flexible work week, Monday to Fridays. With Fridays ending at 4PM to get your weekend started early (no weekends).
  • We love team collaboration, but life can get in the way. We offer a hybrid schedule, with two (2) days at home and three (3) days at the office, or work 100% in the office.
  • Two (2) vacation weeks per year to start. Three (3) weeks when you hit 3 years, four (4) weeks when you hit 5 years.
  • Six (6) paid personal days per year.
  • A group insurance program paid 50% by the employer (include dental and eye care).
  • Two (2) paid breaks a day, so you can take a breather during the day.
  • Come be a part of our small, close-knit and pleasant team.
  • We might be forgetting something… we’ll let you know when we meet.

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Local applicants only.
Salary to be discussed.



  • Knowledge in System Management (RedHat, CentOs, Debian) – Minimum 3 years
  • Knowledge in Management of Web Hosting (cPanel, Plesk, Apache) – Minimum 3 years
  • Knowledge in IP Telephony (SIP, RTP, analysis with PCAP / TCPDump) – Minimum 2 years
  • Knowledge in Virtualization (vMware, Hyper-V, ProxMox) – Minimum 3 years
  • Knowledge in Network Management (VPN, DHCP, QoS, Routing / NAT) – Minimum 5 years
  • Knowledge of Open SIP 2.0 devices (Cicso SPA5XX, Linksys, Yealink, Grandstream)
  • Knowledge of Open PBX platforms (Asterisk, Freeswitch, 3CX, FreePBX)
  • Knowledge of major routers on the market (Sonicwall, WatchGuard, Mikrotik)

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