IT Resource Coordinator

4 weeks ago


Laval, Quebec, Canada IT UNLOCK CONSULTING INC. Full time
Job Overview

The Coordinator of IT Resources is responsible for planning, organizing, directing, and controlling activities and resources related to IT, networks, and telecommunications systems for administrative and educational purposes. This role involves managing the IT support team for micro-computing and laboratories in a work environment focused on participation, accountability, and customer service in a harmonious atmosphere. The Coordinator serves over 7,000 users, with a service that includes several physical servers and approximately 60 virtual servers running Linux and Windows, about 2,000 workstations (including 200 Mac OSX devices), a fleet of tablets, and IP and digital telephony systems, distributed across three sites.

Key Responsibilities

Lead and support the staff under your supervision, ensuring engagement and effective leadership, particularly in task distribution, customer service, professional development, policy implementation, onboarding, and performance evaluation.

Supervise user support, including providing information, troubleshooting, training, and skill development for college staff regarding IT systems and best practices for digital tools and collaboration software.

Manage and oversee IT assets, computer maintenance, systems, servers, peripherals, operating systems, and software, as well as technological installations and digital assets, ensuring reliability, performance, and profitability.

Establish standards and principles for information management, guide technicians in applying them, and ensure optimal customer service for user support.

Advise the director and provide guidance to other managers within the organization.

Ensure continuous improvement and quality of processes and services under your responsibility, particularly by developing management tools.

Collaborate on the development of policies, programs, work plans, strategic development plans, budgets, and staffing plans.

Manage projects as required.

Ensure compliance with information security standards in service delivery.

Represent the college in associations, organizations, and committees, participate in working groups, and manage supplier relationships.

Monitor technology trends and conduct research, evaluation, and testing of new equipment and software to foster innovation and meet users' diverse needs.

Collaborate on maintaining the college's IT infrastructure (servers, virtualization, telecommunications, telephony, workstations, and peripherals).

Why This Role Matters

This role is crucial in ensuring the college's IT infrastructure is reliable, efficient, and secure. The Coordinator will work closely with the IT support team to provide excellent customer service and ensure that the college's technology needs are met.

What We Offer

A stimulating and human-centered work environment

A positive work atmosphere fostering collaboration and engagement

A focus on technology development

A comprehensive vacation program and group insurance

Participation in a defined benefit pension plan

Generous professional development and onboarding programs

Convenient access to public transportation and affordable on-site parking

A dynamic and dedicated team

Work-life balance opportunities

Access to a modern sports center

Requirements

Bachelor's degree in a relevant field, such as IT

Five years of relevant experience

Strong team management skills and ability to build and maintain harmonious interpersonal relationships.

Excellent knowledge and expertise in network infrastructure and Microsoft, Apple, and Linux operating systems.

Good understanding of physical, virtual, and cloud-based computing environments.

Experience managing IT resources.

Experience in the educational field, especially in the college network, is an asset.

Ability to manage priorities and solve problems quickly with a focus on practical solutions.

Proficiency in French (spoken and written); functional knowledge of English (spoken and written).

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