Field Service Specialist

1 month ago

Ottawa, Canada ZEISS Vision Full time
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  • Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
  • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
  • Complete and submit a field service report on a daily basis according to written procedures as per standard operating procedures.
  • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
  • Maintain spare parts inventory and service tool calibration according to company guidelines.
  • Interface with customers in a professional, pleasant and calm demeanor.
  • Maintain effective territory management and expense control.
  • May assist in training and mentoring new hires.
  • Develop strong relationships with key customers.
  • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment and installing equipment at trade shows

Job Description

Primary Duties and Responsibilities:

  • Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
  • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
  • Complete and submit a field service report on a daily basis according to written procedures as per standard operating procedures.
  • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
  • Maintain spare parts inventory and service tool calibration according to company guidelines.
  • Interface with customers in a professional, pleasant and calm demeanor.
  • Maintain effective territory management and expense control.
  • May assist in training and mentoring new hires.
  • Develop strong relationships with key customers.
  • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment and installing equipment at trade shows

Experience and Education Requirements:

  • Minimum of 5 years of previous field service experience or relevant experience in in Electronics, Fine Mechanics or Optics.
  • BS in Electronics, Industrial Mechanics or related fields preferred.
  • Theoretical understanding of basic electromechanical, electronic, and optical systems.
  • Basic understanding of troubleshooting techniques and approaches.
  • Must have very good verbal and written communication skills.
  • Must have strong computer skills with the ability to obtain specific certifications as required.
  • Must be self-directed, able to work independently with limited management oversight.
  • Multiple project and time management skills are required.
  • Experience with several Carl Zeiss Meditec product lines.
  • Must have a thorough understanding of schematics and complex technical data.
  • Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye.
  • Bilingual French required
  • Required location Ottawa Canada
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Medical Equipment Manufacturing

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