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Technology Field Specialist
3 months ago
Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal.
WE BUILD FOR LIFE.
We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards.
At Modern Niagara, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet.
Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Gold Winner for Canada’s Safest Employers Award in the Building and Construction category and Excellence Winner for Canada’s Best Health + Safety Culture Award as well as Canada’s Best Health + Safety Leader Award.
The Technology Field Specialist provides in-person technical support to Modern Niagara’s Ottawa based field teams, thus enabling field staff to be more effective and efficient with their technology tools. Field support involves resolving technical device issues, providing training, and support for business applications.
As an ideal candidate, you are a problem solver and self-starter who enjoys helping people find more efficient ways to accomplish their goals.
Duties and Responsibilities:
Conduct comprehensive onboarding and follow-up sessions for foremen, focusing on critical project execution applications for project management, time capture, safety, condition monitoring, document and drawing management, and other processes. Provide proactive technology support, scheduled in advance, to anticipate and resolve issues before they impact project workflows. Develop and deliver training tailored to the specific needs of each project and foreman, enhancing understanding and effective use of technology. Support the rollout of new features and updates, ensuring teams are well-informed and equipped to implement changes. Organize and lead technology workshops, both on-site and virtually, covering essential software such as Excel and Word, tailored for larger groups. Act as a conduit for tech challenges and ideas from job sites, ensuring issues are addressed promptly and efficiently. Serve as the on-site IT support liaison, providing basic IT helpdesk functions, establishing a direct line to IT technicians, and overseeing hardware delivery and setup. Manage site hardware support, including internet connectivity, printers, monitors, and workstations, ensuring optimal operational conditions. Offer drop-in style support aligned with foreperson meetings to address immediate concerns and facilitate ongoing learning. Provide semi-annual updates to management on technology adoption progress, challenges, and success stories.Qualifications and Job Requirements:
3+ years of experience in IT support, preferably within a construction or project-based environment. Candidates must hold or qualify for Government Public Works Security Clearance (Reliability Level) Experience and familiarity working on construction sites with construction personnel. Strong familiarity with construction management software (Procore, BCX, UKG, Noggin, OpenSpace) and general office applications (Excel, Word). Excellent communication and training skills, capable of addressing a wide range of technical skills and learning styles. Strong problem-solving abilities and a proactive approach to addressing potential IT issues. Ability to work independently and as part of a team, with a focus on delivering high-quality support to on-site project teams. Willingness to travel to various project sites as required. Please note that the successful candidate will be required to pass a pre-employment background check.We thank all applicants for their interest, however, only those selected for an interview will be contacted.
At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups (women, Indigenous, Black, racialized, 2SLGBTQIA+, people with disabilities, and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential.
We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made. We can be reached at careers@modernniagara.com.
