Field Service Specialist

7 days ago

Ottawa, Canada Demant Polska Full time

We are looking for a Field Service Specialist responsible for providing technical end user support, instrument calibration maintenance, repair and overall maintenance on several different manufacturers’ equipment.

Responsibilities
  • Support your assigned region/locations to maintain customer contacts with Hearing Clinics, Education Centres and Hospitals
  • Installation/set-up of product equipment for customers
  • Complete on-site repairs (when possible), service of diagnostic equipment, manage service schedules/contracts, overall equipment troubleshooting and support for customers
  • Provide customer information for potential new equipment
  • Responsible for keeping customers satisfied by maintaining the adequate technical operation of all our diagnostic devices
  • Provide on-site software support for our Demant diagnostic products including updating software
  • Perform equipment calibration and maintain required documentation in our systems
  • Update technical knowledge through provided online education modules from equipment manufacturers
  • Other duties as assigned by Manager
Requirements
  • A post-secondary degree in a service product field is required (Computer Repair, electronics, technology, medical diagnostic equipment, mechanical repair, or equivalent)
  • Able to travel domestically (60% day travel, 20% overnight travel)
  • 2+ years experience working in a technical service environment
  • 2+ years experience working with the selling of products/repairs, warranties, annual services
  • Experience in installing, calibrating, repairing and maintaining electronic equipment
  • Ability to inspect and test electronic equipment and assemblies
  • Outstanding attention to detail and strong organizational skills
  • Ambition to learn will help you stay current with technical changes on products and internal processes
  • Technically minded and have a high degree of adaptability and flexibility
  • Proficient with Microsoft Office products (word, excel, PowerPoint)
  • Project a positive and confident attitude focused on meeting and exceeding customer expectations
  • Excellent verbal and written communication
Why should you work with us?
  • Competitive salary with annual reviews
  • Excellent medical benefits including dental, vision and health, and Employee Assistance Program
  • Group RRSP contributions
  • Three weeks of vacation
  • Six paid personal days
  • Fitness/exercise spending account
  • Dynamic work atmosphere
  • Career development programs and opportunities
Accommodation

Diatec is committed to building an inclusive environment and will provide accommodations in accordance with the AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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