Sales Enablement, Senior Manager

1 week ago

Old Toronto, Canada Medallia Full time
Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens, and residents.


We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.


We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.


At Medallia, we hire the whole person.

Medallia is looking for a Sales Enablement, Senior Manager who will drive value with a focus on maximizing revenue growth through the development, implementation, and ongoing maintenance of enablement programs, content, and tools.


Reporting to the Senior Director, Sales Enablement, this role will play a key role in the Global Sales Enablement team, delivering on the strategy to support our sales organization from onboarding to ongoing learning, development, and sales efficiency. Our Enablement team’s mission is to ensure our sellers, new and existing, have everything they need to be successful, with the training, tools, processes, and collateral to be their best and deliver an exceptional customer experience.


The ideal candidate will demonstrate strong communication skills, experience in deal and/or call coaching, stakeholder management, cross-functional relationship building and alignment, metrics tracking and reporting, project management, understanding of the sales process, and overall business acumen.


Responsibilities

  • Drive an ongoing, collaborative relationship between Enablement, sellers, sales leaders, and cross-functional teams, to understand the needs of the business while delivering insights.
  • Design, develop, and facilitate effective training programs, learning experiences, and best practice collateral (such as recordings, templates, and playbooks)
  • Develop and execute key change management efforts, such as sales methodology rollouts and the introduction of new product offerings to support an efficient sales process.
  • In collaboration with Sales Ops, define, track, and report key metrics to measure success and identify and implement needed improvements based on that data.
  • Proactively identify ways the enablement team can help contribute to achieving the business goals and improve business performance.
  • Ensure that enablement activities align with the strategic priorities of the business with a global approach and local touch approach.

Qualifications

Minimum Qualifications

  • 3+ years of relevant experience in a dedicated Sales Enablement role
  • 2+ years of direct new business sales as an Account Executive or Sales Leader
  • Bachelor's degree required or equivalent experience

Preferred Qualifications

  • Experience supporting sales or customer-facing roles in a global SaaS organization.
  • Command of Message certification strongly preferred
  • Demonstrated excellent verbal and written communication skills
  • Demonstrated excellent presentation and facilitation skills
  • A life-long learner who is dedicated to ongoing professional development and learning of the Enablement craft
  • Experience rolling out sales methodologies, or other significant change management efforts, to a global sales organization
  • Demonstrates a passion for developing excellence in others
  • Experience with MEDDIC
  • Demonstrates strong decision-making ability
  • Demonstrates strong cross-functional collaboration and ability to build relationships with executive stakeholders.
  • Self-starter with the ability to prioritize and manage multiple projects in a dynamic environment to drive results, taking a project from conception to finish.
  • Problem solver who isn’t sidelined by roadblocks and objections, but efficiently works through them to find the right solution
  • Experience with organizational change to build enablement/readiness frameworks to effectively build new knowledge, skills, and abilities needed for transformational change.
  • Experience in cross-functional/departmental alignment and working in matrixed management structures. Proven track record in aligning and working with Sales, Services, Product, Support, and other (internal) business units.
  • Demonstrates a high degree of motivation and professionalism with advanced organizational and project management skills.
  • Experience developing and coordinating training across the broader sales ecosystem, including Customer Success, Partners/Alliances, and Pre-sales teams is a plus.


At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. #LI-RK1 #LI-Remote

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