Experiential Marketing-Account Manager

4 weeks ago

Mississauga, Canada Brand Momentum Full time

Job Title: Account Manager

Location: HYBRID ROLE – 2 Days In-Office in Mississauga

Job Description: The Account Manager, reporting to the Account Director, is responsible for managing the execution of client programs. This role involves owning day-to-day client relationships, ensuring client needs are met, delivering excellent program executions, and achieving key performance indicators (KPIs). The Account Manager develops strong relationships with team members while collaborating with other company functions, including Finance, Payroll, and Recruiting, to ensure seamless program delivery and client satisfaction.

Roles & Responsibilities:

  • Manage the execution of client programs from inception to completion.
  • Develop and maintain strong day-to-day relationships with clients.
  • Monitor project timelines, budgets, and deliverables to ensure they meet client expectations and KPIs.
  • Build and manage critical path schedules to ensure on-time delivery of key program components.
  • Lead a team of Account Coordinators and Field Managers, including the development and mentorship of these direct reports.
  • Manage asset production and inventory management.
  • Proactively identify any issues or risks to deliver with excellence.
  • Prepare and present regular reports on program performance and progress, including tracking results, rigorous analysis, and capturing insights.
  • Manage program financials with 100% budget accuracy, including the reconciliation of all budgets.
  • Participate in strategy sessions and provide insights for program improvement.
  • Ensure all program activities comply with company policies and procedures.
  • Coordinate with internal teams including but not limited to Finance, Payroll, and Recruiting.
  • Work effectively with a multifunctional and diverse team.

Core Competencies:

Hard Skills:

  • Post-secondary education, preferably in Marketing and Events.
  • 3 years’ experience in account management.
  • Proven track record of managing client relationships and delivering successful marketing programs.
  • Experience in experiential marketing, production, and asset management.
  • Experience managing critical path schedules and budgets.
  • Proficient in Microsoft Office Suite (Outlook, PowerPoint, Excel, and Word).
  • Ability to travel, some overnight.

Soft Skills:

  • Excellent client management skills and strong ability to foster trusted and long-lasting relationships.
  • Highly organized with outstanding attention to detail.
  • Exceptional communication skills, including listening, verbal, and written.
  • Ability to present results effectively to clients, including to senior management.
  • A commitment to flawless execution on each program, regardless of size and complexity.
  • Capability to work effectively both independently and as part of a team.

Key Performance Indicators (KPIs):

  • Client Satisfaction: Measured through client feedback and satisfaction surveys.
  • Project Delivery: Percentage of projects delivered on time and within budget.
  • Program-Specific Measures: Metrics related to consumer engagement, samples distributed, 100% shifts filled, etc.
  • Quality of Deliverables: Assessment of project outcomes against set quality standards and client expectations.

What's in it for you?

  • An opportunity for long-term growth within a dynamic and growing agency.
  • Ability to make an immediate impact to support and grow our digital business.
  • A chance to feel good about the remarkable work that you/we do for our clients.
  • A position with a competitive compensation package.
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