Senior Director, Group Functions Operational Risk and Resilience

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement: Hybrid

Job Description

The Opportunity

The Senior Director, Group Functions Operational Risk and Resilience Management (ORRM), will report to and support the Head of Group Functions ORRM (Segment Operational Risk Officer). The Senior Director is responsible for assisting in the risk and resilience management oversight activities and will serve as a leading practice expert on Operational Risk and Resilience Management. The Senior Director is responsible for supporting the development and execution of the Operational Risk and Resilience Frameworks and for providing oversight of and reporting on the Operational Risk and Resilience activities.

Key Responsibilities:

1. Provide effective independent challenge & risk oversight over first line activities of risk identification, assessment, mitigation, monitoring and reporting. Focused area includes (but not limited to) – third-party risk management, risks and controls self-assessment, business continuity and disaster recovery, data risk management, scenario analysis, testing and validation of controls effectiveness.
2. Work with Operational Risk and Resilience (including Enterprise Risk) colleagues across the globe to develop and coordinate the maintenance of the risk policies and standards that make up the Operational Risk and Business Resilience Management Frameworks (“the Frameworks”).
3. Collaborate with ORRM colleagues and partners to develop and monitor ORRM performance and quality metrics.
4. Support the execution of function improvement programs including enhancements to Risk Programs.
5. Educate and train businesses on risk management frameworks and associated risk policies and standards.
6. Ensure continuous and effective line of communication across appropriate Lines of Defense risk teams.
7. Promote a strong risk culture and oversee relevant risk culture assessment processes.
8. Influence and gain support from the senior leadership team and segments to support the implementation of the Frameworks, including when necessary the allocation of additional resources. Train business unit and functional resources to implement the risk management programs within their areas.
9. Participate in high risk projects and change management initiatives, providing advice to project sponsors and resources on operational risk management activities.

What we are looking for:

1. A background in risk management, operations, audit, compliance or technology, with 10+ years of experience and a track record demonstrating increasing responsibility.
2. Experience working with regulators is strongly valued.
3. Very strong leadership, communication, and influencing skills are a must. The successful candidate must be a strong champion of the Operational Risk and Resilience Framework(s) and demonstrate value such that the senior leadership team of each business and function will be engaged and commit resources to the program. Very strong relationship building skills will be required to form and cultivate a strong working relationship with many resources across the Company.
4. Strong project management skills and experience. Will manage multiple initiatives across many different business units. The ability to get meaningful participation and support from many different resources and other departments will be critical to success.
5. Highly developed business acumen, with a pragmatic approach to solving problems and implementing solutions. Act as a consultant to the businesses and assist in designing approaches to the implementation of the ORRM Framework that work for each business.
6. Experience with or understanding of operational procedures at financial institution (preferably insurance).
7. Experience in designing, implementing, and validating the effectiveness of operational controls is strongly valued.
8. Working knowledge of Enterprise Risk Management (ERM), Operational Risk Management (ORM) and Operational Resilience (OR) regulatory requirements and leading practices (i.e. frameworks and processes) is a plus.

What can we offer you?

1. A competitive salary and benefits packages.
2. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
3. A focus on growing your career path with us.
4. Flexible work policies and strong work-life balance.
5. Professional development and leadership opportunities.

Our commitment to you:

1. Values-first culture: We lead with our Values every day and bring them to life together.
2. Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
3. Continuous innovation: We invite you to help redefine the future of financial services.
4. Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
5. Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

Manulife is an Equal Opportunity Employer.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location: Waterloo, Ontario

Salary range is expected to be between $103,050.00 CAD - $185,490.00 CAD.

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.