Senior Product Manager

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Summary of Position

The Senior Product Manager will be responsible for leading product strategy and product development cycle for relevant product areas including responsibility for managing the roadmap and innovation funnel. This role will also be responsible for supporting routine market and competitive evaluation including pricing and leading new product innovation/ideation, customer/operations/clinical user journeys, design, implementation, and management of existing and new products in support of Teladoc Health’s product lines. This includes establishing success metrics that measure clinical outcomes in addition to customer, market, and operational success, thereby enhancing our ability to drive new revenue and improve margins. The Senior Product Manager will effectively act as the intersection between various stakeholders, including clinical, operations, business, finance, data analytics, technology, and external vendors and clients when necessary. The Senior Product Manager will also work with our internal business partners on the creation and management of business plans that support the business goals of specific segments. In addition, the Senior PM will contribute to the development of the Product department in Canada supporting the establishment of processes, tools and templates to standardize all elements of the product life cycle.

Essential Duties and Responsibilities

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

• Act as the primary product owner and manager of existing complex products and programs
• Manage the assigned product lifecycle in whole - from ideation, exploration, approval, development, implementation, execution, measurement and ongoing development
• Work alongside technology leads of development and engineering teams to lead refinement, backlog grooming, prioritization, daily standups, etc.
• Own creation and management of JIRA tickets (epics, stories, etc.)
• Lead UAT with appropriate stakeholders including approval to push into production
• Develop essential product documentation including Business Case, Business Requirements/Product Specifications/Acceptance Criteria, and use cases, etc.
• Develop and maintain key metrics and reporting to accurately measure product performance (customer loyalty, experience, forecasted revenue, utilization, resource optimization, etc.)
• Act as a thought leader and subject matter expert in the assigned product area
• Support with analysis and understanding of market dynamics, competition, and industry trends
• Perform other duties as assigned by management
• Communicate, collaborate with, and influence leaders in diverse functional areas (e.g., technology, clinical, sales, operations) regarding product needs, market plans, and organizational prioritization, including:
• With Marketing on the delivery of product promotion and sales activities
• With innovation and strategy leaders to develop new clinical lines of business and partnerships
• With Engineering Development to facilitate the Agile development process as a key product owner, participating and leading the development sprint efforts and daily task activities necessary in Agile development
• With Business Development to assess potential strategic partnerships, acquisitions, and build/buy/partner decisions
• With Sales, Client Relations, Operations and Marketing to supply necessary product knowledge, competitor and market information, presentations, and technical expertise

Supervisory Responsibilities

Currently No.

Qualifications Expected for Position

• Bachelor's Degree in Business or related field (or equivalent in relevant work experience) required
• MBA or Master’s Degree preferred
• Minimum of 5 - 8 years of product management experience required
• Product Management or related experience in the healthcare technology industry preferred
• Experience in telehealth, patient engagements tools, or digital health, preferred
• Expertise in relevant business software (Excel, PPT)
• Ability to manage multiple projects simultaneously
• Communication and presentation skills
• Positively collaborates with other employees and departments to complete objectives
• Comfort with change and uncertainty
• Comfortable working independently and communicating through multiple levels in organization
• Customer orientation with data-driven decision-making approach
• Problem analysis and problem solving
• Strategic thinking and planning
• Organizational and planning skills
• Hybrid employees will be expected to work in the office twice per week, with recommended days being Tuesday to Thursday.

Travel: 5%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com