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2 months ago

Old Toronto, Canada Teladoc Health Full time

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Leveraging digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Summary of Position

The Senior Product Manager will be responsible for leading product strategy and product development cycle for relevant product areas including responsibility for managing the roadmap and innovation funnel. This role will also be responsible for supporting routine market and competitive evaluation including pricing and leading new product innovation/ideation, customer/operations/clinical user journeys, design, implementation, and management of existing and new products in support of Teladoc Health’s product lines. This includes establishing success metrics that measure clinical outcomes in addition to customer, market, and operational success, thereby enhancing our ability to drive new revenue and improve margins. The Senior Product Manager will effectively act as the intersection between various stakeholders, including clinical, operations, business, finance, data analytics, technology, and external vendors and clients when necessary. The Senior Product Manager will also work with our internal business partners on the creation and management of business plans that support the business goals of specific segments. In addition, the Senior PM will contribute to the development of the Product department in Canada supporting the establishment of processes, tools and templates to standardize all elements of the product life cycle.

Essential Duties and Responsibilities

  • Act as the primary product owner and manager of existing complex products and programs
  • Manage the assigned product lifecycle in whole - from ideation, exploration, approval, development, implementation, execution, measurement and ongoing development
  • Work alongside technology leads of development and engineering teams to lead refinement, backlog grooming, prioritization, daily standups, etc.
  • Own creation and management of JIRA tickets (epics, stories, etc.)
  • Lead UAT with appropriate stakeholders including approval to push into production
  • Develop essential product documentation including Business Case, Business Requirements/Product Specifications/Acceptance Criteria, and use cases, etc.
  • Develop and maintain key metrics and reporting to accurately measure product performance (customer loyalty, experience, forecasted revenue, utilization, resource optimization, etc.)
  • Act as a thought leader and subject matter expert in the assigned product area
  • Support with analysis and understanding of market dynamics, competition, and industry trends
  • Perform other duties as assigned by management
  • Communicate, collaborate with, and influence leaders in diverse functional areas (e.g., technology, clinical, sales, operations) regarding product needs, market plans, and organizational prioritization, including:
  • With Marketing on the delivery of product promotion and sales activities
  • With innovation and strategy leaders to develop new clinical lines of business and partnerships
  • With Engineering Development to facilitate the Agile development process as a key product owner, participating and leading the development sprint efforts and daily task activities necessary in Agile development
  • With Business Development to assess potential strategic partnerships, acquisitions, and build/buy/partner decisions
  • With Sales, Client Relations, Operations and Marketing to supply necessary product knowledge, competitor and market information, presentations, and technical expertise

Supervisory Responsibilities

Currently No.

Qualifications Expected for Position

  • Bachelor's Degree in Business or related field (or equivalent in relevant work experience) required
  • MBA or Master’s Degree preferred
  • Minimum of 5 - 8 years of product management experience required
  • Product Management or related experience in the healthcare technology industry preferred
  • Experience in telehealth, patient engagement tools, or digital health preferred
  • Expertise in relevant business software (Excel, PPT)
  • Ability to manage multiple projects simultaneously
  • Communication and presentation skills
  • Positively collaborates with other employees and departments to complete objectives
  • Comfort with change and uncertainty
  • Comfortable working independently and communicating through multiple levels in the organization
  • Customer orientation with data-driven decision-making approach
  • Problem analysis and problem solving
  • Strategic thinking and planning
  • Organizational and planning skills
  • Hybrid employees will be expected to work in the office twice per week, with recommended days being Tuesday to Thursday.

Travel: 5%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

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