Current jobs related to IT Service Desk Analyst - Ottawa - The Memory Clinic

  • Service Desk Analyst

    5 months ago

    Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technical support to faculty, staff and students. Operating as a single point of contact for service, the Analyst provides front line telephone, walk-in, and/or on-site consulting support by logging and handling all incidents...

  • Overnight Service Desk Analyst

    5 months ago

    Ottawa, Canada Nova Networks Inc. Full time

    **STRENGTHEN YOUR CAREER!** At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment. Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further. We believe strongly in lifelong...

  • Bilingual Service Desk Analyst

    5 months ago

    Ottawa, Canada Nova Networks Inc. Full time

    **STRENGTHEN YOUR CAREER!** At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment. Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further. We believe strongly in lifelong...

  • Service Desk Analyst

    5 months ago

    Ottawa, Canada Bank of Canada Full time

    **Service Desk Analyst** **Take a central role** The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and...

  • Service Desk Analyst

    5 months ago

    Ottawa, Canada Nova Networks Full time

    **SERVICE DESK ANALYST (Bilingual English/French)** **Location**: Ottawa, Ontario **Position Description**: NOVA Networks is hiring a Service Desk Analyst (Bilingual English/French) with a strong knowledge of O365 and the MS Office suites including administration of product/license management. The Service Desk Analyst (Bilingual English/French) will also...

  • IT Service Desk Analyst

    2 months ago

    Ottawa, Canada The Memory Clinic Full time

    **ABOUT OUR CLINIC** Alzheimer's disease (AD) is the most common type of dementia, making up approximately 70% of all cases. Those over the age of 65 are at a higher risk to develop AD. It diminishes cognitive, verbal, and physical abilities by destroying brain cells. This in turn affects our ability to think, to learn new things, and to remember. Many...

  • Bilingual Service Desk Analyst

    5 months ago

    Ottawa, Canada Nova Networks Full time

    NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert...

  • Bilingual Service Desk Analyst

    5 months ago

    Ottawa, Canada Nova Networks Full time

    NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert...

  • Technology Service Desk Analyst Services

    5 months ago

    Ottawa, Canada Oomple Full time

    **Requirements**: - 2+ years post-secondary program including completion of computer technical courses - 5+ years of work experience in a Service Desk or Help Desk environment - Must be eligible for enhanced reliability status. - ITIL V3/V4 Certificate - Bilingual - French & English - Proven technical administration experience in: Windows 10 and MAC...

  • Service Desk Administrator

    5 months ago

    Ottawa, Canada Convergence Networks Full time

    SERVICE DESK ADMINISTRATOR SECURITY CONSULTING AND ASSESSMENT OTTAWA - Full time on client site Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by...

  • Service Desk Administrator

    5 months ago

    Ottawa, Canada Convergence Networks Full time

    SERVICE DESK ADMINISTRATOR SECURITY CONSULTING AND ASSESSMENT OTTAWA - Hybrid, 2 days in office. Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by...

  • Help Desk Support Specialist

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Help Desk Support AnalystbeBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide timely and effective technical support to employees and customersTroubleshoot and resolve technical issues with computer systems, hardware, and...

  • Help Desk Support Specialist

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Help Desk Support AnalystbeBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide timely and effective technical support to employees and customersTroubleshoot and resolve technical issues with computer systems, hardware, and...

  • Help Desk Support Specialist

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Help Desk Support AnalystbeBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide timely and effective technical support to employees and customers Troubleshoot and resolve technical issues with computer systems, hardware, and...

  • Help Desk Support Specialist

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Help Desk Support AnalystbeBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide timely and effective technical support to employees and customers Troubleshoot and resolve technical issues with computer systems, hardware, and...

  • Help Desk Support Specialist

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Help Desk Support AnalystbeBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide timely and effective technical support to employees and customers Troubleshoot and resolve technical issues with computer systems, hardware, and...

  • Help Desk Support Specialist

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Help Desk Support AnalystbeBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide timely and effective technical support to employees and customers Troubleshoot and resolve technical issues with computer systems, hardware, and...

  • Help Desk Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Job Title: Help Desk Support AnalystJob Summary: We are seeking a skilled Help Desk Support Analyst to join our team at beBee Professionals in Ottawa. The successful candidate will provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical support and assistance to employees and...

  • Desktop Support Analyst

    5 months ago

    Ottawa, Canada RADIX 247 IT SUPPORT Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Help desk - Private sector **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to...

  • Service Desk Manager

    3 weeks ago

    Ottawa, Ontario, Canada Canopy Growth Full time

    The Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring that end-users receive the appropriate assistance. This includes managing all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of Service Desk functions.Key...

IT Service Desk Analyst

2 months ago

Ottawa, Canada The Memory Clinic Full time

ABOUT OUR CLINIC


Alzheimer's disease (AD) is the most common type of dementia, making up approximately 70% of all cases. Those over the age of 65 are at a higher risk to develop AD. It diminishes cognitive, verbal, and physical abilities by destroying brain cells. This in turn affects our ability to think, to learn new things, and to remember. Many scientific experts are working to ameliorate our understanding of this devastating disease, thus searching to find more effective treatments.


Our clinics partner with pharmaceutical companies to conduct Phase II and III clinical trials for Alzheimer's Disease. Our unique contribution will revolutionize the fight against the disease. We provide care to patients, generate knowledge for the scientific community, continue to improve support, and access to clinical research.


POSITION SUMMARY


Working under general direction of the IT Services Lead, the IT Service Desk Analyst is responsible for troubleshooting, diagnosing, and resolving IT issues, fulfilling service requests, and assisting the organization’s employees with information technology in a timely and respectful manner. Reporting to the IT Services Lead, the IT Service Desk Analyst will also assist in the implementation and improvement of IT Service Desk processes as we insource and mature our IT service delivery.


DUTIES AND RESPONSIBILITIES


  • User Support: act as first-line IT contact for our end-users, supporting employees through troubleshooting and resolving software, hardware, and/or network issues.
  • Azure/365 Administration: Manage and support Azure/MS365 users, groups, devices, and applications
  • ITSM Systems: create, improve, and maintain technical documentation and tickets
  • IT Projects: Assists with the rollout of IT service improvement projects in cloud infrastructure, networking, desktop hardware, and security
  • Performs work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all company policies and procedures
  • Performs other related duties as assigned.

SKILLS, QUALIFICATIONS AND EXPERIENCE


  • 3-5 years in IT support/service desk roles.
  • Proficient in both English and French (written and oral).
  • Bachelor's degree/diploma/advanced courses in computer science or a related discipline, OR a combination of relevant work experience and certifications.
  • Certification areas: Microsoft (AZ-, MS-, and SC-), networking (especially Fortinet), IT security, ITIL Foundations, AWS
  • In-depth knowledge of using and supporting Windows operating systems and Microsoft cloud solutions.
  • Strong technical documentation skills.
    • Excellent customer service and communication skills.
    • A strong sense of organization, problem-solving, and ability to work independently.

CORE COMPETENCIES

  • Accountable - Is accountable for their actions.
  • Adaptability - Can adapt to change, is flexible and can work in a fast-paced environment.
  • Commitment to Excellence - Proven commitment to quality and excellence.
  • Compassion - Shows compassion and patience towards others.
  • Communication - Excellent communication skills in French and English.
  • Decision Making - Has good judgement and decision-making skills.
  • Innovation - Is innovative and looks for ways to improve.
  • Integrity - Has Integrity, is ethical and professional.
  • Teamwork - Positively interacts with others and promotes teamwork.
  • Patient Focused - Has the patient needs in mind and is committed to the industry.

-

AU SUJET DE LA CLINIQUE


La maladie d'Alzheimer (MA) est le type de démence le plus courant, représentant environ 70 % de tous les cas. Les personnes âgées de plus de 65 ans courent un risque plus élevé de développer la MA. Elle diminue les capacités cognitives, verbales et physiques en détruisant les cellules du cerveau. Cela affecte à son tour notre capacité à penser, à apprendre de nouvelles choses et à nous souvenir. De nombreux experts scientifiques s'efforcent d'améliorer notre compréhension de cette maladie dévastatrice et cherchent ainsi à trouver des traitements plus efficaces.


Nos cliniques s'associent à des sociétés pharmaceutiques pour mener des essais cliniques de phase II et III sur la maladie d'Alzheimer. Notre contribution unique va révolutionner la lutte contre la maladie. Nous fournissons des soins aux patients, générons des connaissances pour la communauté scientifique, continuons à améliorer le soutien et l'accès à la recherche clinique.


SOMMAIRE DU POSTE


Travaillant sous la direction générale du IT services Lead, le Analyste TI est responsable du dépistage, diagnostique et de la résolution de problèmes en IT. Il/Elle s’occupe également de la gestion des identités et accès des usagers, et offre du soutien aux employés de l’Organisation avec l’IT de façon respectueuse et dans un délai raisonnable. Le technicien support en IT est aussi responsable d’assister le Spécialiste en IT avec l’entretient et le développement de l’infrastructure informatique de l’Organisation.


TÂCHES ET RESPONSABILITÉS

  • Support utilisateur: agir en tant que contact informatique de première ligne pour nos utilisateurs finaux, en aidant les employés à résoudre les problèmes de logiciels, de matériel et/ou de réseau.
  • Administration Azure/365: gérer et prendre en charge les utilisateurs, groupes, appareils et applications Azure/MS365
  • Systèmes ITSM: créer, améliorer et maintenir la documentation technique et les tickets.
  • Projets informatiques: aider au déploiement de projets d'amélioration des services informatiques dans l'infrastructure cloud, la mise en réseau, le matériel de bureau et la sécurité
  • Effectuer le travail conformément aux dispositions de la loi et des règlements sur la santé et la sécurité au travail et à toutes les politiques et procédures de l'entreprise relatives à la santé et à la sécurité au travail.
  • Effectue d'autres tâches connexes qui lui sont confiées.

COMPÉTENCES, QUALIFICATIONS ET EXPÉRIENCE


  • 3 à 5 ans d'expérience dans le support informatique/service d'assistance.
  • Maîtrise de l'anglais et du français (à l'écrit et à l'oral).
  • Baccalauréat/diplôme/cours avancés en informatique ou dans une autre discipline, OU une combinaison d'expérience professionnelle et de certifications pertinentes.
  • Domaines de certification: Microsoft (AZ-, MS- et SC-), réseau (en particulier Fortinet), sécurité informatique, ITIL Foundations, AWS
  • Connaissance approfondie de l’utilisation et l’assistance des systèmes d'exploitation Windows et des solutions cloud du Microsoft.
  • Fortes compétences en matière de documentation technique.
  • Excellentes compétences en matière de service à la clientèle et de communication.
  • Un sens aigu de l'organisation, de résolution de problème et une capacité à travailler de manière indépendante.

COMPÉTENCES DE BASE

  • Responsable – Est responsable de ses actions.
  • Adaptabilité – Peut s'adapter au changement, est flexible et peut travailler dans un environnement en évolution rapide.
  • Engagement envers l'excellence – Engagement avéré envers la qualité et l'excellence.
  • Compassion – Fait preuve de compassion et de patience envers les autres.
  • Communication – Excellentes compétences en communication en français et en anglais.
  • Prise de décision – Possède un bon jugement et de bonnes compétences en matière de prise de décision.
  • Innovation – Est innovant et cherche des moyens d'amélioration.
  • Intégrité – Est intègre, éthique et professionnel.
  • Travail d'équipe – Interagit positivement avec les autres et favorise le travail d'équipe.
  • Axé sur le patient – A les besoins du patient à l'esprit et s'engage envers l'industrie.
#J-18808-Ljbffr