Concierge
4 weeks ago
Position Summary: The Concierge is responsible for providing a warm and gracious welcome to each visitor of Mumm Napa, as well as ensuring that each guest understands the wine experiences, and any other information that will enhance their visit. The Concierge will also greet guests, enter appropriate guest information into the reservation system, and seat them. Mumm Napa is well known as one of the loveliest spots to savor sparkling wines in the Napa Valley, and the Concierge is an integral piece in maintaining our mood of relaxed elegance and in ensuring a wonderfully memorable experience is created for each guest.
Essential Functions:
• Warmly greet visitors, providing an exceptional first impression, and a thorough explanation of the Visitor Center wine experience options
• Captures guest contact information by entering information into the reservation system
• Using the table management software: strategically seats guests, updates table status to expedite service, and ensures wait times are kept to a minimum, providing an excellent guest experience
• Maintains and organizes a wait list, while notifying guests when tables are available using the reservation system
• Provides information and history about Mumm Napa, the wines, Club Vivant, and the retail products
• Assists guests who have inquiries about local attractions, including other wineries, restaurants, hotels, etc.
• As often as possible, thanks guests for visiting and inquires after the quality of their experience
Key Competencies:
• Warm, welcoming and gracious character, especially under stress and in a high-paced, high-traffic environment
• Excellent spoken and written English skills
Minimum Qualifications
• Must be at least 21 years of age
• Experience in a fast-paced, high-end hospitality environment
• Clean and professional appearance
• Flexible schedule including weekends, some holidays and evenings as necessary
• Intermediate computer skills; experience with customer relationship management (CRM) or other database system, restaurant reservations or table management systems
• Ability to lift heavy boxes (40-50 lbs.)
Preferred Qualifications
• Experience as a restaurant host/hostess or hotel concierge, foreign language skills are a plus
• Knowledge of wine and wine production
• Knowledge of local Napa Valley attractions, wineries, restaurants, hotels, etc.
The hourly range for this role, based in California is $18.00 to $21.00 per hour. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.
Job Posting End Date:
Target Hire Date:
2024-03-01
Position Summary: The Concierge is responsible for providing a warm and gracious welcome to each visitor of Mumm Napa, as well as ensuring that each guest understands the wine experiences, and any other information that will enhance their visit. The Concierge will also greet guests, enter appropriate guest information into the reservation system, and seat them. Mumm Napa is well known as one of the loveliest spots to savor sparkling wines in the Napa Valley, and the Concierge is an integral piece in maintaining our mood of relaxed elegance and in ensuring a wonderfully memorable experience is created for each guest.
Essential Functions:
• Warmly greet visitors, providing an exceptional first impression, and a thorough explanation of the Visitor Center wine experience options
• Captures guest contact information by entering information into the reservation system
• Using the table management software: strategically seats guests, updates table status to expedite service, and ensures wait times are kept to a minimum, providing an excellent guest experience
• Maintains and organizes a wait list, while notifying guests when tables are available using the reservation system
• Provides information and history about Mumm Napa, the wines, Club Vivant, and the retail products
• Assists guests who have inquiries about local attractions, including other wineries, restaurants, hotels, etc.
• As often as possible, thanks guests for visiting and inquires after the quality of their experience
Key Competencies:
• Warm, welcoming and gracious character, especially under stress and in a high-paced, high-traffic environment
• Excellent spoken and written English skills
Minimum Qualifications
• Must be at least 21 years of age
• Experience in a fast-paced, high-end hospitality environment
• Clean and professional appearance
• Flexible schedule including weekends, some holidays and evenings as necessary
• Intermediate computer skills; experience with customer relationship management (CRM) or other database system, restaurant reservations or table management systems
• Ability to lift heavy boxes (40-50 lbs.)
Preferred Qualifications
• Experience as a restaurant host/hostess or hotel concierge, foreign language skills are a plus
• Knowledge of wine and wine production
• Knowledge of local Napa Valley attractions, wineries, restaurants, hotels, etc.
The hourly range for this role, based in California is $18.00 to $21.00 per hour. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.
Job Posting End Date:
Target Hire Date:
2024-03-01Target End Date:
About UsPernod Ricard is the No.2 worldwide producer of wines and spirits with consolidated sales of €8,448 million in FY20.
Created in 1975 by the merger of Ricard and Pernod, the Group has developed through organic growth and acquisitions: Seagram (2001), Allied Domecq (2005) and Vin&Sprit (2008). Pernod Ricard, which owns 16 of the Top 100 Spirits Brands, holds one of the most prestigious and comprehensive brand portfolios in the industry, including: Absolut Vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur, Mumm and Perrier-Jouët champagnes, as well Jacob’s Creek, Brancott Estate, Campo Viejo, and Kenwood wines.
Pernod Ricard’s brands are distributed across 160+ markets and by its own salesforce in 73 markets. The Group’s decentralised organisation empowers its 19,000 employees to be true on-the-ground ambassadors of its vision of “Créateurs de Convivialité.” As reaffirmed by the Group’s strategic plan, “Transform and Accelerate,” deployed in 2018, Pernod Ricard’s strategy focuses on investing in long-term, profitable growth for all stakeholders.
The Group remains true to its three founding values: entrepreneurial spirit, mutual trust, and a strong sense of ethics, as illustrated by the 2030 Sustainability and Responsibility roadmap supporting the United Nations Sustainable Development Goals (SDGs), “Good times from a good place.” In recognition of Pernod Ricard’s strong commitment to sustainable development and responsible consumption, it has received a Gold rating from Ecovadis.
Pernod Ricard is also a United Nation’s Global Compact LEAD company.
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