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Front office manager

2 months ago

Montreal, Canada Accor Hotels Full time

Belgian City Hotels est l'organisation qui chapeaute actuellement 10 hôtels sous franchise de la chaîne hôtelière internationale Accor. En tant qu'organisation, nous apportons notre soutien aux hôtels dans les domaines de la finance, des ventes, du marketing et des ressources humaines.

À l'automne 2024, nous ouvrirons une nouvelle succursale à Zaventem, à savoir le Mövenpick Brussels airport, et nous recherchons pour cela un Front office manager enthousiaste et motivé.

Mövenpick est une marque 4 étoiles haut de gamme, franchisée par Accor, qui est synonyme de chouchoutage au sens large du terme. Au cœur de Zaventem, entre le siège de l'OTAN et le Corporate Village, le Mövenpick Brussels Airport proposera 220 chambres d'hôtel, un restaurant sur le toit, un sky lounge et un centre de bien-être.

Vous êtes passionné par l'hôtellerie et prêt à franchir une nouvelle étape dans votre carrière ? Alors vous êtes au bon endroit

Description du poste

Le Front Office est le "cœur" de l'hôtel et, en tant que responsable du Front Office, il vous incombe de veiller à ce que ce service fonctionne aussi bien que possible. Vous serez responsable du traitement des réservations, du service aux clients, de la gestion des bagages et de la sécurité.

Vous établirez des directives internes conformes aux attentes du groupe et veillerez à ce qu'elles soient respectées. Vous assurerez également la formation opérationnelle et la supervision de l'équipe du Front Office, vous vous occuperez de tâches administratives telles que le traitement des réservations, la facturation et les paiements, l'établissement de budgets et la préparation de rapports récurrents.

Qualifications

Vous avez déjà plusieurs années d'expérience dans le monde de l'hôtellerie et de la restauration en tant que manager ou assistant.
Vous êtes fortement orienté vers le client, sociable et avez une attitude positive.
Vous êtes un véritable entrepreneur avec une mentalité pratique.
Vous avez un sens aigu des responsabilités et pouvez travailler de manière autonome.
Vous accordez une grande importance à la communication et à l'empathie. Vous savez comment motiver votre équipe.
Vous pensez en termes de résolution de problèmes et vous êtes flexible.
L'organisation n'a pas de secret pour vous et vous êtes également résistant au stress.
Vous avez une excellente connaissance de la langue écrite et parlée en néerlandais, français et anglais. Toute autre langue est évidemment un plus
Les questions commerciales ne vous rebutent pas

Informations supplémentaires

Offre

Un poste de direction au sein d'une entreprise dynamique où vous pourrez travailler sous la franchise de la chaîne internationale Accor. Vous bénéficierez également de réductions dans les hôtels Accor du monde entier
Nous aimons récompenser nos collaborateurs pour leurs connaissances, leur ambition et leur engagement. Vous recevrez un salaire approprié dans le cadre d'un contrat à durée indéterminée de 38 heures, complété par une assurance hospitalisation et des chèques-repas.
Nous estimons qu'il est important de donner à nos collègues la possibilité de suivre des formations (externes). Nous proposons notamment des formations en vente, en droit social, des formations spécifiques à Accor, etc.
Nous organisons également une activité chaque été et chaque hiver et donnons chaque année une fête de fin d'année.
En interne, au sein de Belgian Coast & City Hotels, nous sommes prêts à vous soutenir dans les différents départements.
Voulez-vous compléter notre équipe ?

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