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Bilingual (English&French) Information Officer Full-Time
3 months ago
Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.
We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024. Among 300 contenders, Gatestone proudly stands at the 50th position, and notably, we are the only entity within the Business Process Outsourcing (BPO) industry to be featured in this prestigious list This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.
*Join The Team*
Join the Gatestone Team for a rewarding and dynamic career At Gatestone, we prioritize the customer experience, embodying it in everything we do. We're looking for Call center agents to handle customer calls, addressing issues efficiently with empathy and understanding, assist on getting payments on current accounts.
Please be advised this role is required to work 100% in office during training and afterwards.
_*Please note, this is a flexible hybrid role that will require you to work on site. *_
*What We Offer*
*Competitive Compensation:* Enjoy performance-based bonuses and a starting rate of $22.00 per hour.
*Comprehensive Training:* Receive paid, full-time training to excel in your role.
*Career Development:* Benefit from our leadership development programs and internal growth opportunities. Gatestone is committed to promoting from within.
*Employee Benefits:* Take advantage of discounts, engagement initiatives, and bonus opportunities through our Employee Referral Program.
*Your Role:*
*We are looking for motivated representatives ready to help Canadians from coast to coast. As an Information Officer, you will deliver a first-class caller experience as a representative of the Federal Government of Canada. Information Officers are responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them.*
* *Answer inbound and outbound telephone enquiries on federal programs and services.*
* *Deliver a first class caller experience as a representative of the federal government. *
* *Educate callers about federal programs and services available to them. *
* *Keep up to date on the information in the database. *
* *Develop knowledge of the Canadian government and its structure.*
* *Attend meetings on procedures and other work related subjects.*
*How you’ll be great at this*
* Customer centric, putting customers first
* Excellent communication skills in both *English & French*, verbal & written
* Solid listening skills
* Basic computer & search engine skills (_*we will teach you the rest*_)
* Positive attitude and professional work ethic
* Multi-tasking is a huge plus
* Ability to work in a team setting
_*Hours of Operation; *_
_*Monday to Friday; 7h00am to 8h00pm *_
*Be a part of an Award Winning Company. Apply today*
_We are an accessible workplace._
_Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us during the application process. _
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*Découvrez Gatestone*
Fondée en 1926, Gatestone a été pionnière dans la fourniture de services exceptionnels de centre de contact client externalisé et d'externalisation des processus métier (BPO) à des organisations de classe mondiale, y compris celles figurant parmi le Fortune 500.
Nous sommes ravis d'annoncer le prestigieux prix de Gatestone, tel que reconnu par Forbes dans leur liste des meilleurs employeurs du Canada pour 2024. Parmi 300 prétendants, Gatestone se classe fièrement à la 50e position, et remarquablement, nous sommes la seule entité de l'industrie de l'externalisation des processus métier (BPO) à figurer dans cette liste prestigieuse Cette reconnaissance significative souligne notre dévouement à promouvoir un environnement qui valorise le talent exceptionnel, favorise une culture de travail positive et reconnaît les performances exceptionnelles. Notre dévouement à favoriser un environnement de travail exceptionnel chez Gatestone reste constant, alors que nous anticipons avec impatience un avenir rempli de promesses et de succès.
*Rejoignez l'équipe*
Rejoignez l'équipe Gatestone pour une carrière enrichissante et dynamique Chez Gatestone, nous accordons la priorité à l'expérience client, l'incarnant dans tout ce que nous faisons. Nous recherchons des agents de centre d'appels pour gérer les appels des clients, traiter les problèmes efficacement avec empathie et compréhension, et aider à obtenir des paiements sur les comptes actuels.
_*Veuillez noter qu'il s'agit d'un poste hybride flexible avec le nécessiter que vous travailliez au bureau.*_
*Ce que nous offrons:*
*Rémunération compétitive *: Profitez de primes basées sur les performances et d'un taux horaire de départ de 22.00$.
*Formation complète* : Recevez une formation rémunérée à temps plein pour exceller dans votre rôle.
*Développement de carrière* : Bénéficiez de nos programmes de développement du leadership et des opportunités de croissance interne. Gatestone s'engage à promouvoir de l'intérieur.
*Avantages sociaux : *Profitez de réductions, d'initiatives d'engagement et d'opportunités de primes grâce à notre programme de référence d'employés.
*Votre rôle:*
Nous recherchons des représentants motivés prêts à aider les Canadiens d'un océan à l'autre. En tant qu'agent d'information, vous offrirez une expérience d'appel de première classe tout en étant représentant du gouvernement fédéral du Canada. Les préposés à l'information sont chargés de fournir aux citoyens des renseignements de qualité sur les programmes, les services et les initiatives du gouvernement et de guider les Canadiens sur la façon d'y accéder.
* Répondre aux demandes téléphoniques entrantes et sortants sur les programmes et services fédéraux
* Offrir une expérience d'appel de première classe en tant que représentant du gouvernement federal.
* Éduquez les appelants sur les programmes et services fédéraux qui leur sont offerts
* Atteindre les objectifs qualitatifs et quantitatifs
* Développer des connaissances sur le gouvernement canadien et sa structure
* Assister aux réunions sur les procédures et autres sujets liés au travail
*Qui vous êtes:*
* Centré sur le client, donnant la priorité aux clients
* Excellentes compétences en communication en anglais et en français, à l'oral et à l'écrit
* Solides capacités d'écoute
* Compétences de base en informatique et en moteur de recherche (nous vous apprendrons le reste )
* Attitude positive et éthique de travail professionnelle
* Le multitâche est un énorme plus
* Capacité à travailler en équipe
* Excellente fréquentation
*Heures de travail:*
_*Lundi a Vendredi; 7h00am a 8h00pm *_
*Faites partie d'une entreprise primée. Postuler aujourd'hui*
_Nous sommes un lieu de travail accessible._
_Des accommodations individuelles seront prévues pour les candidats handicapés qui remplissent les qualifications requises. Veuillez nous aviser à tout moment pendant le processus de recrutement_
#OCAN1
Job Types: Full-time, Permanent
Pay: $22.00 per hour
Additional pay:
* Overtime pay
Benefits:
* Flexible schedule
* Paid time off
Schedule:
* 8 hour shift
Application question(s):
* Do you currently hold security clearance?
* Are you okay with a hybrid work model?
Language:
* English (preferred)
* French (preferred)
Work Location: In person
