General Manager

5 days ago

Niagara Falls, Canada Willoughby Manor Retirement Residence Full time

“How do you live in the moment?”

We are passionate about ‘Making Every Moment Matter’. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

The General Manager (GM) reports to the Director of Regional Operations. The General Manager directs and maintains the overall operations of community activities, both internal and external and assures quality care is provided to the Residents. The General Manager coordinates these activities to ensure compliance with established standards as set out in legislation that affects the community.

The General Manager is the Privacy Officer designated for the community and oversees the implementation and maintenance of the organization’s confidentiality, privacy and security related policies, procedures, guidelines and standards.


Responsibilities

  • Demonstrates corporate values and ethics in his/her professional behaviour and performance.
  • Lives the Vision, Mission, Values & Standards in each interaction with associates and Residents.
  • Is aware of and respects and promotes the Residents’ Bill of Rights.
  • Mobilizes the management team to achieve the goals for the community and the goals and objectives of the Support Office.
  • Demonstrates within the team a relaxed manner and a skill in ‘going with the flow’ emphasizing people’s individual needs and not tasks and routines while ensuring work requirements are met.
  • Has the authority to hire, direct, manage the performance and development of all managers and associates.
  • Has the authority to suspend and discharge associates and managers (in consultation with the RDO).
  • Is able to manage unionized associates within the framework of the collective agreement.
  • Prepares annual operational and capital budgets and monitors performance monthly against them.
  • Seeks to remove all potential controlling elements of care cultures and to remove all features of a ‘them and us’ care approach.
  • Responsible for the day to day operations of the community.
  • Meets with Residents/families to resolve problems/concerns/complaints and reviews suggestions and communicates on a regular basis with the Residents and their families.
  • Attends Resident meetings as requested in order to discuss concerns/complaints and suggestions.
  • Inspires others to be motivated and work with passion, and empowers all team members.
  • Develops proper fire safety and emergency procedures for implementation in the normal operation of the community.
  • Deals personally with any federal, provincial or municipal inspections; responds to areas of non-compliance and recommendations.
  • Undertakes and meets all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk.
  • Maintains a consistent focus on targeted marketing and leasing results.
  • Completes performance reviews on all direct reports annually.
  • Responds to complaints as required, ensuring that the Retirement Homes Act is followed.
  • Any and all other tasks as assigned.

Qualifications

The qualifications needed to join our family are as follows:

  • Excellent communication skills, both verbal and written.
  • 5 years experience dealing with seniors in a Retirement Home setting is preferred.
  • Is qualified because of knowledge, training and experience to organize the work and its performance.
  • Is familiar with the provisions of the following legislations.
  • Has a good understanding of organization-wide information practices; both internal and external flow of information, data collection tools and the information system.
  • Ability to develop and implement budgetary guidelines for all departments.
  • Has excellent communication and leadership skills.
  • Demonstrated understanding of/empathy for the needs of seniors.
  • Ability to relate to all levels of staff, the residents and their families with a high degree of patience, tolerance and confidentiality.
  • Candidates must possess an Ontario Driver’s License and the ability to travel within Ontario.
  • Ability to lead a team by setting an example in a direct and positive manner.
  • Ability to embrace various skills from the team to maximize the potential to enhance the well being of all individuals.
  • Has experience in managing complex projects, Previous managerial experience in a retirement home or long-term care home setting is an asset.
  • Has the understanding to implement the privacy program and respond to areas where the standard is inadequate.
  • Has access to resources.
  • Must have a clear vulnerable sector screen, no older than 6 months TB results less than 6 months, evidence of flu shot, must be able to provide three work references.

What do we offer you?

  • Competitive wages
  • Employee perks
  • Support for personal and professional growth
  • Employee benefits
  • Employee and Family Assistance Program
  • Matching RRSP contribution

We look forward to speaking with you and Making Every Moment Matter. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

We are committed to inclusion, diversity, and equity in the workplace, and we welcome applications from all persons. Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any accessibility needs, and the organization will work with the employee to address them.

#J-18808-Ljbffr

  • General Manager

    3 months ago

    Niagara Falls, Canada Chapel Heights Full time

    **Job Title**: General Manager **Reporting To**: Vice President of Operations and Finance **Job Summary**: As a key leader at Chapel Heights, the General Manager plays a pivotal role in ensuring the delivery of exceptional care services aligned with the organization’s vision, mission, and values. Reporting to the Vice President of Operations and Finance,...

  • General Manager

    7 days ago

    Niagara Falls, Ontario, Canada AMS Franchise Solutions Full time

    General Manager - Fairfield by Marriott Sunray Hotel Group is a leading hospitality company that values diversity and inclusivity in the workplace. We are committed to providing a welcoming and respectful environment for all employees. Job Summary: We are seeking a highly skilled and experienced General Manager to lead our Fairfield by Marriott property...

  • General Manager

    4 months ago

    Niagara Falls, Canada Devonshire Retirement Residence Full time

    **_“How do you live in the moment?”_** The** General Manager (GM)** reports to the Director of Regional Operations. The General Manager directs and maintains the overall operations of community activities, both internal and external and assures quality care is provided to the Residents. The General Manager coordinates these activities to ensure...

  • General Manager

    3 weeks ago

    Niagara Falls, Canada Willoughby Manor Retirement Residence Full time

    **_“How do you live in the moment?”_** The** General Manager (GM)** reports to the Director of Regional Operations. The General Manager directs and maintains the overall operations of community activities, both internal and external and assures quality care is provided to the Residents. The General Manager coordinates these activities to ensure...

  • General Manager

    5 days ago

    Niagara Falls, Canada Responsive Group Inc. Full time

    “How do you live in the moment?”We are passionate about ‘Making Every Moment Matter’. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they...

  • General Manager

    5 days ago

    Niagara Falls, Canada Responsive Group Inc. Full time

    “How do you live in the moment?”We are passionate about ‘Making Every Moment Matter’. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they...

  • General Manager

    3 months ago

    Niagara Falls, Canada Travelodge Lundy's Lane Full time

    The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel...

  • General Manager

    3 months ago

    Niagara Falls, Canada Margaritaville Full time

    Margaritaville is a successful, high volume, franchised restaurant. The General Manager will be a highly energetic individual that leads a motivated team and is responsible for: - All aspects of restaurant operations - Growing both transient guest and group sales - Creating and enforcing strong service standards - Recruiting and training customer-oriented...

  • General Manager

    2 weeks ago

    Niagara Falls, Canada Willoughby Manor Retirement Residence Full time

    “How do you live in the moment?” We are passionate about ‘Making Every Moment Matter’. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those...

  • General Manager

    2 weeks ago

    Niagara Falls, Canada Willoughby Manor Retirement Residence Full time

    “How do you live in the moment?” We are passionate about ‘Making Every Moment Matter’. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those...

  • General Manager

    2 weeks ago

    Niagara Falls, Canada Willoughby Manor Retirement Residence Full time

    “How do you live in the moment?” We are passionate about ‘Making Every Moment Matter’. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those...

  • General Manager

    2 months ago

    Niagara Falls, Ontario, Canada Marriott Full time

    Job PostingJob Number Job Category Property LeadershipLocation: Fairfield Niagara Falls Canada, 5257 Ferry Street, Niagara Falls, ONT, CanadaSchedule: Full-TimeLocated Remotely? NRelocation? NPosition Type: ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Sunray Group of Hotels. The franchisee is a separate...

  • Assistant General Manager

    4 months ago

    Niagara Falls, Canada Emerald Retirement Residence Full time

    Join our Hospitality Team! **Reports to**:General Manager/Designate **Qualifications**: 1. Retirement Management or equivalent knowledge with relevant experience. 2. Previous managerial experience in a retirement home setting, preferably a retirement home or equivalent knowledge with relevant experience. 3. Empathy for and understanding of the needs of...

  • General Manager

    2 months ago

    Niagara Falls, Canada AMS Franchise Solutions Full time

    General Manager- Fairfield by Marriott Job Description Location : 5257 Ferry Street, Niagara Falls, Ontario Schedule Full-TimePosition Type Management JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources,...

  • Assistant General Manager

    3 months ago

    Niagara Falls, Canada Niagara Brewing Company & Canadian Niagara Distillery Full time

    **Why work for Canadian Niagara Hotels as Assistant General Manager?** As a part of the Canadian Niagara Hotels team, you’ll have access to an amazing medical and dental benefits plan. We’re a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. Most important, you’ll be a part of a team...

  • General Manager

    1 month ago

    Niagara Falls, Canada AMS Franchise Solutions Full time

    General Manager- Fairfield by MarriottJob DescriptionLocation: 5257 Ferry Street, Niagara Falls, Ontario Schedule Full-TimePosition Type ManagementJOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial...

  • General Manager

    1 month ago

    Niagara Falls, Canada AMS Franchise Solutions Full time

    General Manager- Fairfield by MarriottJob DescriptionLocation: 5257 Ferry Street, Niagara Falls, Ontario Schedule Full-TimePosition Type ManagementJOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial...

  • General Manager

    1 month ago

    Niagara Falls, Canada AMS Franchise Solutions Full time

    General Manager- Fairfield by MarriottJob DescriptionLocation: 5257 Ferry Street, Niagara Falls, Ontario Schedule Full-TimePosition Type ManagementJOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial...

  • Restaurant General Manager

    4 weeks ago

    Niagara Falls, Canada Taps Brewhouse Full time

    Are you passionate about craft beer and great food? Taps Brewhouse is looking for an experienced General Manager to lead our team in delivering exceptional guest experiences. Located in the heart of Niagara Falls, Taps has been a local favorite, known for our in-house brewed beers and a menu with something for everyone. As the General Manager, you will be...

  • Restaurant General Manager

    5 days ago

    Niagara Falls, Ontario, Canada 13126927 CANADA INC Full time

    About the RoleWe are seeking a highly skilled and experienced Restaurant General Manager to join our team at 13126927 CANADA INC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesLeadership and...