Airport Services Supervisor

22 hours ago

Ottawa, Canada Sunwing Vacations Group Full time

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

For Sunwing Airlines, we are looking for an Airport Services Supervisor to join us in making vacation dreams come true. The Airport Services Supervisor is capable of working in a fast-paced and rapidly changing environment with minimal oversight. The Airport Services Supervisor will be responsible for the daily management and organization of the check-in counters/gates along with the ramp and passenger service operation. This will be a contract position. The position will report to the Manager, Airport Services and will be located at Ottawa International Airport.

What You’ll Do:

  • Coach, mentor, train and develop staff as required.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Ensure the level of customer service provided meets or exceeds corporate standards.
  • Ensure standard SOPs are followed and safety protocols are adhered to at all times.
  • Ensure that the handling partner is working in a productive and healthy environment.
  • Provide guidance on matters of documentation requirements.
  • Coordinate daily and weekly information to all affected Airport Agencies, as well as during IROPS.
  • Coordinate all ramp handling activities with all parties necessary involving Sunwing and/or sub-chartered aircraft in compliance with the Ground Handling Manual.
  • Ensure SMS compliance: to identify, investigate, analyze, prevent, verify compliance and communicate results of airport incidents.
  • Evaluate and improve the operation to achieve our safety and On Time Performance objectives.
  • Support and work closely with OCC in situations as requested/required.
  • Collaborate with and support other Sunwing departments with corporate policy.
  • Prepare, maintain and update records, as required.
  • Other duties as assigned.

What You’ll Need:

  • At least 3 years of Airport/Airline/Aviation related experience.
  • Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines, while ensuring safety is never compromised.
  • Previous aircraft/passenger services experience and/or acting assignments, as a Customer Service Manager would be an asset.
  • Knowledge of computer systems currently in use, e.g. Word, EAS/Time Management, CRT operations relating to telecommunications and operational reports.
  • Proven problem-solving skills within a team environment.
  • Goal oriented with a positive, creative approach to achieving objectives.
  • Able to work rotating shifts which include evenings, weekends, statutory holidays, and overtime as operationally required.
  • Flexibility to adapt and able to manage multiple assignments while working independently or as a team.
  • Able to work closely with customers, inter-departmentally, retail travel agencies and travel supplier partners.
  • Possess the ability to obtain an Airport Restricted Area Pass/DA.

What We Offer:

  • Free Parking.
  • Open concept, collaborative workspace.
  • Opportunity to give back through our social responsibility initiatives.

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca.

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