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Airport Services Supervisor

5 months ago

Ottawa, Canada Sunwing Full time

The Opportunity:

For Sunwing Airlines, we are looking for an Airport Services Supervisor to join us in making vacation dreams come true. The Airport Services Supervisor is capable of working in fast-paced and rapidly changing environment with minimal oversight. The Airport Services Supervisor will be responsible for the daily management and organization of the check-in counters / gates along with the ramp and passenger service operation. This will be a contract position. The position will report to the Manager, Airport Services an will be located at Ottawa International Airport.

What You’ll Do:

Coach, mentor, train and develop staff as required Resolve customer complaints or answer customers' questions regarding policies and procedures Ensure the level of customer service provided meets or exceeds corporate standards Ensure standard SOP’s are followed and safety protocols are adhered to at all times Ensure that the handling partner is working in a productive and healthy environment Provide guidance on matters of Documentation requirements Coordinate daily and weekly information to all affected Airport Agencies, as well as during IROPS Coordinate all ramp handling activities with all parties necessary involving Sunwing and/or sub-chartered aircraft in compliance with the Ground Handling Manual Ensure SMS compliance: to identify, investigate, analyze, prevent, verify compliance and communicate results of airport incidents Evaluate and improve the operation to achieve our safety and On Time Performance objectives Support and work closely with OCC in situations as requested/required Collaborate with and support other Sunwing departments with corporate policy Prepare, maintain and update records, as required Other duties as assigned

 What You’ll Need:

At least 3 years of Airport/Airline/Aviation related experience Strong customer service background Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines, while ensuring safety is never compromised Previous aircraft/passenger services experience and/or acting assignments, as a Customer Service Manager would be an asset Knowledge of computer systems currently in use, . Word, EAS/Time Management, CRT operations relating to telecommunications and operational reports Proven problem-solving skills within a team environment Goal oriented with a positive, creative approach to achieving objectives Able to work rotating shifts which include evenings, weekends, statutory holidays, and overtime as operationally required Flexibility to adapt and able to manage multiple assignments while working independently or as a team Able to work closely with customers, inter-departmentally, retail travel agencies and travel supplier partners. Leadership/People management skills Possess the ability to obtain an Airport Restricted Area Pass/ DA

What We Offer:

Free Parking Open concept, collaborative workspace Opportunity to give back through our social responsibility initiatives See for yourself