Airport Services Supervisor

2 months ago

Ottawa, Canada Sunwing Vacations Group Full time

**About Us**:
**The Opportunity**:
For Sunwing Airlines, we are looking for an Airport Services Supervisor to join us in making vacation dreams come true. The Airport Services Supervisor is capable of working in fast-paced and rapidly changing environment with mínimal oversight. The Airport Services Supervisor will be responsible for the daily management and organization of the check-in counters / gates along with the ramp and passenger service operation. This will be a contract position. The position will report to the Manager, Airport Services an will be located at Ottawa International Airport.
**What You’ll Do**:

- Coach, mentor, train and develop staff as required
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Ensure the level of customer service provided meets or exceeds corporate standards
- Ensure standard SOP’s are followed and safety protocols are adhered to at all times
- Ensure that the handling partner is working in a productive and healthy environment
- Provide guidance on matters of Documentation requirements
- Coordinate daily and weekly information to all affected Airport Agencies, as well as during IROPS
- Coordinate all ramp handling activities with all parties necessary involving Sunwing and/or sub-chartered aircraft in compliance with the Ground Handling Manual
- Ensure SMS compliance: to identify, investigate, analyze, prevent, verify compliance and communicate results of airport incidents
- Evaluate and improve the operation to achieve our safety and On Time Performance objectives
- Support and work closely with OCC in situations as requested/required
- Collaborate with and support other Sunwing departments with corporate policy
- Prepare, maintain and update records, as required
- Other duties as assigned

**What You’ll Need**:

- At least 3 years of Airport/Airline/Aviation related experience
- Strong customer service background
- Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines, while ensuring safety is never compromised
- Previous aircraft/passenger services experience and/or acting assignments, as a Customer Service Manager would be an asset
- Knowledge of computer systems currently in use, e.g. Word, EAS/Time Management, CRT operations relating to telecommunications and operational reports
- Proven problem-solving skills within a team environment
- Goal oriented with a positive, creative approach to achieving objectives
- Able to work rotating shifts which include evenings, weekends, statutory holidays, and overtime as operationally required
- Flexibility to adapt and able to manage multiple assignments while working independently or as a team
- Able to work closely with customers, inter-departmentally, retail travel agencies and travel supplier partners.
- Leadership/People management skills
- Possess the ability to obtain an Airport Restricted Area Pass/ DA

**What We Offer**:

- Free Parking
- Open concept, collaborative workspace
- Opportunity to give back through our social responsibility initiatives

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

  • Airport Services Supervisor

    4 months ago

    Ottawa, Canada Sunwing Full time

    The Opportunity: For Sunwing Airlines, we are looking for an Airport Services Supervisor to join us in making vacation dreams come true. The Airport Services Supervisor is capable of working in fast-paced and rapidly changing environment with minimal oversight. The Airport Services Supervisor will be responsible for the daily management and...

  • Airport Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada Sunwing Full time

    The Opportunity:Sunwing Airlines is seeking an experienced Airport Services Supervisor to oversee daily airport operations, ensuring seamless passenger experiences and efficient ground handling processes.Key Responsibilities:Supervise and coordinate airport operations, including check-in counters, gates, and ramp services.Develop and implement strategies to...

  • Professional Drivers Wanted for Shuttle Service

    2 weeks ago

    Ottawa, Ontario, Canada Allante Airport Transportation Services Full time

    We are seeking experienced drivers to join our team at Allante Airport Transportation Services. As a dynamic and progressive company, we pride ourselves on providing exceptional customer experiences and creating lasting impressions for our clients.Our shuttle drivers work a variety of shifts, including weekdays and flexible schedules, to meet the needs of...

  • Airport Security Operations Manager

    1 month ago

    Ottawa, Ontario, Canada ASP Incorporated Full time

    Airport Security Supervisor Job SummaryA.S.P. Incorporated is seeking a highly skilled Airport Security Supervisor to join our team. As a key member of our security operations team, you will be responsible for ensuring the safety and security of our clients and their assets.Key Responsibilities:Providing effective supervision and support to assigned client...

  • Airport Transport Driver

    6 months ago

    Ottawa, Canada GAT Airline Ground Support Full time

    Summary Transport Drivers are responsible for building and transporting all galleys to the clients’ specifications for all scheduled flights. This position requires working in a fast paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. “Lead by...

  • Airport Operations Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Skyservice Full time

    Skyservice is seeking a highly skilled and detail-oriented Airport Operations Specialist to join our team.As an Airport Operations Specialist, you will be responsible for ensuring the safe and efficient operation of aircraft on the ground. This includes safely marshalling in and out arriving and departing aircraft, securing the aircraft, and providing car...

  • International Airport Customer Support Liaison

    2 weeks ago

    Ottawa, Ontario, Canada ASP Incorporated Full time

    A.S.P. Incorporated seeks a dedicated and bilingual Passenger Assistance Representative to provide exceptional customer service at Ottawa International Airport.About the RoleThis is a unique opportunity to work in a dynamic environment, providing support to passengers and ensuring a seamless travel experience.Key Responsibilities:Greet customers, provide...

  • Airport Ground Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Skyservice Full time

    Job OverviewWe are seeking a skilled and dedicated Airport Ground Service Representative to join our team at Skyservice.About the RoleThis is a dynamic position that requires strong communication and problem-solving skills, as well as a commitment to safety and customer satisfaction.Key Responsibilities:Maintain aircraft fueling equipment and perform regular...

  • Airport Operations Manager

    2 weeks ago

    Ottawa, Ontario, Canada Porter Airlines Full time

    Job OverviewA career opportunity has arisen for a highly skilled Airport Operations Manager to join our team at Porter Airlines in Ottawa. As a member of our leadership team, you will be responsible for ensuring the smooth operation of our aircraft turns, passenger service experience, and ground handling at the YOW Hub.About the RoleThe successful candidate...

  • Aviation Security Supervisor

    6 months ago

    Ottawa, Canada ASP Incorporated Full time

    AIRPORT SECURITY SUPERVISOR A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ more than 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provides services to some of the largest airports in...

  • Airport Warehouse Agent

    6 months ago

    Ottawa, Canada Sky Café Full time

    Summary - Warehouse Agents are responsible for building all galleys to the clients’ specifications for all scheduled flights. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. “Lead by Example” concept is...

  • Duty Supervisor

    6 months ago

    Ottawa, Canada Airway Interline Services Inc. Full time

    **Responsibilities**: - Supervise hospitality services including food, accommodation and transportation provided to distress passengers at airports in case of flight disruptions, such as cancellations and or misconnections etc. - Assign duties and coordinate with the workers and guide them on operations of events related to distress passengers at airports....

  • Canal Market at Ottawa International Airport

    6 months ago

    Ottawa, Canada SSP Full time

    **Canal Market** is now open at Ottawa International Airport and **WE ARE HIRING!!** **SSP Canada operates multiple restaurants within the Ottawa International Airport, including: Starbucks, Tim Hortons, Bridgehead Coffee, Darcy McGees, Cork & Well, Cafe En Vin, Big Rig Brewing and Canal Market.** **Available Positions Include**: Line Cooks Food Service...

  • Chauffeur - Shuttle Driver

    2 weeks ago

    Ottawa, Canada Allante Airport Transportation Services Full time

    We are looking for experienced professional drivers who want to be part of a positive and progressive culture. Many of Allante Airport Transportation services drivers have been with the company for many years.As a growing company with the largest fleet in Ottawa, we employ only courteous, highly trained, and punctual drivers. At Allante, we work hard to...

  • Driver- Ottawa Airport

    5 months ago

    Ottawa, Canada Enterprise Mobility Full time

    Enterprise Mobility is seeking a responsible, dedicated person to join our team as a temporary full time Driver. This position pays $16.55 / hour and is located at the Ottawa International Airport - 1003 AIRPORT PARKWAY PRIVATE OTTAWA, ON K1V 2C1 Canada The Driver delivers vehicles and in some instances, customers, employees or vendors safely and timely to...

  • Tim Hortons Cashier

    6 months ago

    Ottawa, Canada SSP America Full time

    $17.00 / Hour + Tips - Full-time with benefits - Paid Vacation and Sick Time - Commuter Benefits - Free Parking **SSP Canada operates several restaurants throughout the Ottawa International Airport, including: Starbucks, Cork & Well, Darcy McGees, Cafe En Vin, Jetbox, Tim Horton's.** We are currently hiring for Food Service Workers to work at multiple...

  • Supervisor

    6 months ago

    Ottawa, Canada REEF Parking Full time

    **Parking Supervisor** Airport Parking, Overnight Shift Location - Ottawa Airport Pay rate: $17.70 an hour, base on experience Shifts will be as follows: Must be available Monday to Sunday 11:00pm to 7:00am or 11:30pm to 7:30am. Exact schedule to be determined based on business requirements. Location: Ottawa, ON Who You'll Work For REEF's mission is to...

  • Airport Operations Leader

    2 weeks ago

    Ottawa, Ontario, Canada Porter Airlines Full time

    Job Summary As a key member of the Airport Operations leadership team at Porter Airlines, you will be responsible for driving safe aircraft turn performance, exceptional passenger service experience, and efficient ground handling operations within the station. With a focus on building and sustaining a high-performance culture of teamwork, commitment to...

  • Assistant Restaurant Manager

    6 months ago

    Ottawa, Canada SSP America Full time

    **Passionate about your career? You’ve come to the right place.** *** If you’re looking for a growing company filled with passionate people who place a premium on building a world-class culture, then you’ve come to the right place. We’re a trailblazing team of food travel experts who have set our sights on transforming the taste of airport dining...

  • Airport Warehouse Lead

    6 months ago

    Ottawa, Canada Sky Café Full time

    Summary Commissary Agents (3) assist in communicating policies and procedures within their operation. Lead agents assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and...