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IT Administrator/Support IV

2 months ago

Calgary, Canada Airswift Full time

Airswift is looking for a Network Analyst/IT Admin to work for a Major Client in the Midstream Industry (Oil and Gas) @ Calgary, AB.

Please, submit your resume to fabio.coacci@airswift.com.

The Network Analyst is a critical technical role, responsible for the installation, configuration, maintenance, and monitoring of all network hardware, software, and communication links. This position ensures optimal network performance and minimal downtime, contributing directly to the seamless operation of the organization's network infrastructure.

The role involves day-to-day network support, troubleshooting network-related issues, identifying performance bottlenecks, and implementing optimization solutions. The Network Analyst will work closely with other IT staff to support internal users and applications, managing both small projects and routine traffic analysis. This includes maintaining documentation, adhering to all processes and procedures, and ensuring operational knowledge is up to date.

Key Responsibilities:
  • Network Maintenance & Monitoring: Install, configure, maintain, and monitor network hardware (e.g., switches, routers, controllers, access points, IP phones) and software to ensure minimal network downtime.
  • Troubleshooting & Optimization: Diagnose and resolve network issues, identify performance bottlenecks, and recommend improvements for optimal network performance.
  • Network Documentation: Maintain up-to-date documentation of configurations, backup procedures, and all network-related activities. Ensure compliance with all procedures and best practices.
  • User Support: Provide technical support for internal users and critical applications, resolving network-related queries promptly and effectively.
  • Network Projects: Manage small-scale projects, such as network upgrades, new installations, or optimization tasks. Perform traffic analysis using industry-standard tools.
  • Collaboration & Knowledge Sharing: Work closely with peers in the Network Services team to share knowledge, discuss best practices, and stay informed on ongoing and upcoming network activities.
  • Compliance & Standards: Coordinate with global telecommunications teams to align business unit needs with global network standards. Provide input on requirements for the Canadian region.
  • On-Call Support: Participate in the on-call rotation for out-of-hours support. Travel to field sites when necessary to perform network installations and troubleshooting.
Qualifications:
  • Certifications & Expertise: Cisco LAN/WAN/VOIP/Wi-Fi technology expertise at a CCNP level or equivalent industry experience.
  • Technical Skills: Experience using software and hardware tools to maintain and troubleshoot network devices, including switches, routers, controllers, access points, IP phones, and UPS systems. Familiarity with Ethernet, fiber optic, and copper-based LAN/WAN environments, both wired and wireless.
  • Traffic Management & Remote Tools: Proficient in traffic management software and remote access tools. Working knowledge of WAN acceleration appliances.
  • Documentation & Process Skills: Strong documentation abilities and process management expertise, ensuring all network changes are well-documented and standardized.
  • Customer Service: Excellent problem-solving and customer-facing skills, with the ability to handle user requests professionally and efficiently.
  • Availability & Travel: Willing to participate in an on-call rotation and travel to field sites as needed.
Desired Behaviors:
  • Accountability: Takes full responsibility for network performance and support outcomes.
  • Effective Communication: Clearly communicates with team members and stakeholders, ensuring transparency and understanding of network operations.
  • Collaboration: Works well with others across departments and teams, fostering a spirit of teamwork and shared success.
  • Strategic Thinking: Anticipates potential network issues and aligns technical decisions with long-term business goals.
  • Decisiveness: Makes sound, informed decisions in high-pressure situations to minimize downtime and resolve issues efficiently.
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