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Technical Support Engineer

3 months ago

Old Toronto, Canada Integral Full time

We're Integral.

At Integral, we are obsessed with helping web3 businesses streamline financial processes. We partner with the world's best builders and innovators and enable them to focus on their ultimate goal: building. Traditional financial platforms weren't forged in the decentralized finance arena. Enter Integral, your game-changer, where bookkeeping and treasury visibility become a seamless sprint, even amidst the labyrinth of crypto intricacies. But here's the kicker – we're just getting warmed up.

  • Coinbase Partners with Integral
  • Integral Exceeds $100 Billion Accounted for in Under 1 Year
  • Integral Raised $8.5M to Build Real-Time FinOps Platform for Web3 and Web2 Teams.

We're looking for the right person...

Are you a passionate and skilled software engineer with a knack for building robust and scalable applications? Do you thrive in a collaborative environment, ready to contribute your expertise to revolutionize the fintech industry? If you're eager to work on cutting-edge technologies and contribute to impactful projects, we want to hear from you

We're Searching For Highly Skilled Software Engineers To Join Our Dynamic Team. We're Looking For Someone Who Can Bring Their Expertise In Developing And Maintaining Full-stack Applications, Focusing On Delivering Innovative Solutions That Push The Boundaries Of Fintech. You Can Expect:

  • Customer Interaction: Engage with customers to understand their issues and provide timely resolutions.
  • Issue Analysis: Investigate and comprehend why specific components of the Integral product are malfunctioning, collaborating with product and engineering teams to address and fix issues.
  • Diagnostic Tools: Build tooling used to identify and prevent customer issues based on recurring patterns in escalated issues (ex Retool dashboards).
  • Technical Liaison: Serve as a bridge between the frontline support team and the full-stack engineering team, informing product roadmap with the voice of Integral’s customers.
  • Documentation Quality: Ensuring that product documentation reflects the current state of the Integral product and enables our customers for success.

Requirements:

  • Intermediate SQL knowledge to pull and manipulate data for debugging issues, building aggregations that can help provide context on the issue to the fullstack teams, and building tooling that our Support team can use to proactively resolve issues.
  • Knowledge of Typescript and familiarity with React to enable quick frontend changes for customers (both for bug fixes and new feature development).
  • Interest in working at an early-stage startup with exposure to the full customer lifecycle and Integral’s product and engineering teams.
  • Genuine interest in the domains of crypto and finance.
  • Excellent written and verbal communications to engage with customers.

Bonus Skills:

  • Strong understanding of React
  • Have worked with large ETL pipelines and complex workflows
  • Have worked with different blockchains or tools in the web3 ecosystem
  • You enjoy working in startups and have been part of a team during its growth stage.

Other Important Details:

  • Location: Toronto preferred, will consider Remote (Canada)
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