Current jobs related to Customer Experience Manager - Old Toronto - CHEP

  • Customer Experience Director

    3 weeks ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...

  • Customer Experience Director

    3 weeks ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...

  • Director of Customer Experience

    3 weeks ago

    Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About Fig Fig is an innovative digital lender dedicated to simplifying the borrowing process for people across Canada. With a user-friendly online platform, loan applications and approvals can be finished in just a few minutes, making the lending experience more efficient and accessible for Canadians. Supported by the reputable Fairstone Bank, Fig is in a...

  • Director of Customer Experience

    4 weeks ago

    Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About Fig Fig is an innovative digital lender dedicated to simplifying the borrowing process for people across Canada. With a user-friendly online platform, loan applications and approvals can be finished in just a few minutes, making the lending experience more efficient and accessible for Canadians. Supported by the reputable Fairstone Bank, Fig is in a...

  • Director, Account Management

    4 weeks ago

    Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    section>About Fig Fig is an innovative digital lender dedicated to simplifying the borrowing process for people across Canada. With a user-friendly online platform, loan applications and approvals can be finished in just a few minutes, making the lending experience more efficient and accessible for Canadians. Diversity of backgrounds, perspectives, and...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...

  • Strategic Customer Success Manager

    3 weeks ago

    Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Strategic Customer Success Manager

    4 weeks ago

    Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Strategic Customer Success Manager

    1 week ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...

  • Strategic Customer Success Manager

    1 week ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    At Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...

  • Customer Experience Manager

    3 weeks ago

    Old Toronto, Ontario, Canada Newrich Full time

    We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Newrich. As a key member of our Customer Success team, you will be responsible for leading our support team and providing exceptional customer experiences.Key Responsibilities:Team Leadership: Lead and manage a team of Support Specialists, providing guidance,...

  • Customer Experience Manager

    3 weeks ago

    Old Toronto, Ontario, Canada Newrich Full time

    We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Newrich. As a key member of our Customer Success team, you will be responsible for leading our support team and providing exceptional customer experiences.Key Responsibilities:Team Leadership: Lead and manage a team of Support Specialists, providing guidance,...

  • Lead Customer Engagement Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    Overview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...

  • Customer Experience Manager Toronto

    3 weeks ago

    Old Toronto, Ontario, Canada Phoenix Digital Health Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Phoenix Digital Health Inc. in Toronto. As a key member of our customer experience team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of support and care.Key...

  • Customer Experience Manager Toronto

    3 weeks ago

    Old Toronto, Ontario, Canada Phoenix Digital Health Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Phoenix Digital Health Inc. in Toronto. As a key member of our customer experience team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of support and care.Key...

  • Customer Experience Manager Toronto

    1 week ago

    Old Toronto, Ontario, Canada Phoenix Digital Health Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Phoenix Digital Health Inc. in Downtown Toronto.As a Customer Experience Manager, you will be responsible for delivering exceptional customer experiences through various channels, including email, chat, phone, and social media.Key ResponsibilitiesProvide customer...

  • Customer Experience Manager Toronto

    1 week ago

    Old Toronto, Ontario, Canada Phoenix Digital Health Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Phoenix Digital Health Inc. in Downtown Toronto.As a Customer Experience Manager, you will be responsible for delivering exceptional customer experiences through various channels, including email, chat, phone, and social media.Key ResponsibilitiesProvide customer...

  • Customer Experience Manager Toronto

    4 months ago

    Old Toronto, Canada Phoenix Digital Health Inc. Full time

    You’ll be at the core of Phoenix’s growing customer experience team, as we work to deliver the best in men’s health. You’ll be the heart and soul behind every Phoenix’s customer’s experience – from inbound email, outbound communication, social comments, and the occasional call. You’ll provide support for all our customer success team members...

Customer Experience Manager

3 months ago

Old Toronto, Canada CHEP Full time

The Manager, of Customer Experience will be responsible for managing and developing a team (5 direct reports+) that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all touchpoints specific to customer order execution, account health support, and service experience are achieved with the utmost consistency. The successful leader will increase customer satisfaction and loyalty as measured through net promotor scoring (NPS) as well as our employee engagement surveys.

Accountable for the health and maintenance of our customer base in Canada this leader will ensure their teams are provided the tools, coaching, and support to become our customer most valued partner.

Scope

Customer Scope: Commercial Manufacturing & Retail

Full customer experience and support from end to end

Measures

  • Volume & Revenue Growth
  • Value creation

Experience

  • 5+ years’ experience/knowledge in retail and commercial landscape
  • Worked with financial measures and Key Performance Indicators.
  • Supply Chain
  • Continuous improvement and six sigma
  • Leading in a matrix organization
  • People management and development.
  • Experience with environmental social governance

Major/Key Accountabilities

Core Responsibilities

  • Manages customer support and order execution associates for the assigned portfolio
  • Is the primary escalation point to respond to customer concerns.
  • Implements and enforces customer support standards that align with strategic objectives provided by the department leader.
  • Responsible for coordination of interdepartmental collaboration to ensure business continuity is maintained and understood by all associates.
  • Provide support to customers with face-to-face site visits as needed.
  • Track portfolio performance growth and hold the team accountable for achieving all volume and revenue targets.
  • Provide coaching/feedback and mentoring to team members.
  • Responsible for ensuring data integrity is maintained in CRM and the SalesForce system.
  • Collaborate with stakeholders to grow revenue within assigned territories.
  • Continuously monitor all KPI metrics that drive results and business continuity.
  • Create and implement work processes that enhance the organization and departmental service delivery.
  • Accountable for NPS Customer Satisfaction Survey Results (Data Pareto Analysis), conduct closed loop feedback sessions with customers and establish concise action plans to position detractors and passives into the promoter NPS category
  • Maintain a high level of employee engagement as measured on the Pulse Survey
  • Be an active change management champion by understanding upstream and downstream business process’
  • Manage change, celebrate success, foster an environment of creativity and forward thinking.
  • Hire and develop an effective team to meet internal and external business objectives regardless of hurdles and obstacles.
  • Conduct yearly and mid-year performance appraisal sessions.

Key contacts

Internal

  • All functions

External

Qualifications

  • Education: Bachelor's Degree or Equivalent
  • 5-7 years managerial experience

Skills and Knowledge

  • Ability to train and mentor a combined commercial and retail customer support team
  • Excellent written and verbal communication skills
  • Effective listening skills and patience and tolerance when dealing with difficult customer situations, being able to de-escalate high-stress situations.
  • Superior data analytics
  • Strong CPG & supply chain business acumen
  • Problem solving and decision-making skills.
  • Presentations
  • Environmental Social Governance and Scope 3 knowledge
Be the first to be notified about new Customer Experience Manager jobs in Greater Toronto Area, Canada

I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.

#J-18808-Ljbffr