Service Supervisor, Resources

4 weeks ago

Newmarket, Canada YORK REGION CHILDREN'S AID SOCIETY Full time

August 1, 2023
- Job Posting #1038 #hp

**Service Supervisor, Resources**

**Full Time Contract - 6 Months**

The York Region Children’s Aid Society (YRCAS) is a non-profit community organization legally mandated to protect children and youth from abuse and neglect. As a leader within the child welfare sector, we partner with parents, caregivers, and community to provide a safe environment for children and youth, through equitable, culturally aligned services.

Comprised of interdisciplinary teams of diverse professionals who push boundaries in support of family centered care, we engage with children and families for a stronger, healthier community within the York Region.

YRCAS is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace and community where children youth and families thrive.

To support us on our journey, YRCAS is looking for a Service Supervisor to support our Child, Youth and Family Wellbeing.

**Why Work for Us?**
- Hybrid working model (working virtual and in person)
- Casual dress code
- Employer paid Health & Dental Benefit
- Five (5) float days per calendar year
- Five (5) Management Compensation for Overtime per calendar year
- One day off every three (3) weeks during Winter months
- Shortened Summer hours
- OMERS Pension, with employer and employee sharing premiums equally
- Mileage Reimbursement
- Enhanced Wellness Initiatives Virtual Fitness Classes

**SUMMARY OF DUTIES & RESPONSIBILITIES**

Reporting to the Manager and/or Director, Child, Youth and Family Wellbeing, the Supervisor will direct, coordinate, and will evaluate the provision of Resource Services to Agency clients within the Region of York through the development and monitoring of service delivery processes and the effective supervision of staff. This position will ensure that programs and services are provided in accordance with the Child, Youth and Family Services Act and other pertinent legislation, Ministry Standards and guidelines and Agency policies, directives and procedures.

**NATURE OF POSITION**:

- The Supervisor will direct, exercise decision-making authority, coordinate and evaluate the activities of their team members, in order to ensure an adequate standard of service to clients.
- To assign cases/tasks to staff as appropriate or required.
- Assumes clinical responsibility for advising staff regarding casework planning, intervention/ treatment strategies, etc.
- To review and assess pertinent case information and make decisions regarding child and youth safety within the context of child, youth and family wellbeing.
- To provide professional direction and clinical expertise to staff on an ongoing basis and on difficult cases as required including problem solving in crisis situations and strategizing interventions.
- To review case progress and consults with staff on a regular basis to ensure clients are accurately assessed and to monitor the effectiveness of services provided and Agency practices and procedures.
- To recommend changes to service delivery as required and ensure the effective implementation of the same.
- To provide back-up to other Supervisory positions as required.
- To supervise and manage the activities of assigned staff and ensure that child protection and other pertinent legislation, Ministry Standards and guidelines and Agency policies, directives and procedures are adhered to.
- To evaluate the effectiveness and quality of services provided, identify gaps in service, participate in the development of agency service plans, budget submissions, goals and objectives, and policies and procedures through participation in Agency committees and task forces and direct input to Senior Management as required.
- To act as a member of the Agency’s Supervisory Team and participate in the planning, development and formulation of recommendations for improved agency
- wide service delivery.
- To develop recommendations for changes in service delivery and prepare proposals for submission and presentation to the Supervisory Team for discussion and approval or to Senior Management for consideration and approval.
- To participate in implementation of recommendations as required.
- To attend Agency Board of Director’ meetings and represent program statistics, proposals, accountabilities to committees of the Board upon request.
- To coordinate and manage special projects as assigned.
- To represent the Agency on external committees, task forces, planning groups/bodies as assigned.
- To recommend the hiring/termination of staff or the transfer of staff within the Agency.
- To ensure the orientation and instruction of new staff.
- To evaluate performance, in consultation with individual staff, on an annual basis in relation to their job description and mutually agreed upon goals and objectives.
- To facilitate professional developmen

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