Bilingual IT Technician

4 weeks ago


Ottawa, Canada TRM technologies Inc. Full time
Role And Responsibilities

Our Federal Government client requires an IT Technician to provide Computer Application Support services .

Responsibilities

  • Adding new functionality, documenting functionality and changes
  • Responding to 1st level support calls and providing accurate responses
  • Opening and closing of trouble tickets
  • Participating in the maintenance of a knowledge base of problems and solutions
  • Providing new staff with system orientation
  • Contributing to processing and procedural documentation
  • Tracking inventory of hardware and software
  • Work in a Microsoft Windows 10 environment using Microsoft Office Suite 2013 and 2019
  • Installation, configuration and troubleshooting of iPhone's and windows devices
  • Analyze technical issues and recommend effective solutions
  • Work effectively under pressure and manage multiple conflicting priorities
  • Communicate effectively orally and in writing in both official languages

Qualifications

  • Certificate, diploma, or degree in computer science or other relevant field from a recognized Canadian post-secondary institution, or an acceptable combination of education, training and relevant work experience.
  • Knowledge of relevant government policies or procedures which will improve the quality of services to be provided
  • Communicate effectively orally and in writing in both official languages

Assets

  • Knowledge of the Active Directory (AD) and Microsoft System Center Configuration Manager (SCCM)
  • Experience with providing first line technical support in a helpdesk environment
  • Experience in the installation, configuration, upgrade, maintenance and troubleshooting of personal computers and peripheral devices.
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