Bilingual Support Technician

1 day ago


Ottawa, Canada Eclaro Full time

Responsibilities:

- Receive incoming incidents and service requests from ticketing system.
- Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.
- Follow standard Support Technician operating procedures, accurately log all support technician requests using call tracking software.
- Setup and Test PC's for new and/or existing users
- Research and make recommendations for new software and hardware as needed
- Respond to user hardware and software problems
- Test and document corporate initiatives as assigned by Manager
- Assist with management of mobile devices
- Escalate unresolved issues to the next level of support.

**Requirements**:

- Bilingual Fluent in French and English (written and spoken)
- Thorough knowledge of Windows Operating Systems (Windows 7&10)
- Thorough knowledge of Microsoft Office (2013/2016/365)
- Experience with Azure Active Directory & Active Directory management
- Enterprise Level Antivirus Experience & VPN Experience
- Experience with Multi-Factor Authorization (MFA)
- Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases
- Familiarity with mobile devices (smartphones/tablets)
- Experience with PC hardware build and troubleshooting
- Ability to train new individuals, transfer knowledge and assume new responsibilities
- Strong attention to detail
- Strong communication skills including active listening skills, reading and writing detailed yet concise responses to inquiries
- Conceptual thinker Able to ignore extraneous info, think critically, and formulate an effective course of action

**Salary**: $25.00-$28.00 per hour

**Benefits**:

- Extended health care
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you fully vaccinated?
- Do you know how to speak French?
- What's your preferred rate per hour?



  • Ottawa, Canada Eclaro Full time

    **Bilingual Support Technician (Technology)** **About the Role** From employees to clients, we strive to build lifelong personal relationships that are far more than just "business ". We believe in being good people, doing a great job and doing the right thing. Because for us, it's personal. In this 6-month contract in our multi-national IT Shared Services...


  • Ottawa, Canada Eclaro Full time

    **Bilingual Support Technician (Technology)** **About the Role** From employees to clients, we strive to build lifelong personal relationships that are far more than just "business ". We believe in being good people, doing a great job and doing the right thing. Because for us, it's personal. In this 6-month contract in our multi-national IT Shared Services...


  • Ottawa, Canada National Arts Centre - Centre National des Arts Full time

    **Introducing the National Arts Centre** The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and...


  • Ottawa, Canada Ottawa West Community Support Full time

    **Job Summary**: The Aging in Place (AIP) Program works to provide enhanced access to a broad range of community services for frail/at risk seniors living in Ottawa Community Housing. The Community Support Outreach Coordinator will share the vision of Ottawa West Community Support and support its mission. As a staff member of OWCS, the Community Support...

  • Level 1 IT Support

    2 days ago


    Ottawa, Canada Eclaro Full time

    **About The Role** From employees to clients, we strive to build lifelong personal relationships that are far more than just "business". We believe in being good people, doing a great job, and doing the right thing. Because for us, it's personal. The **Support Technician** will serve as the first point of contact for employees seeking technical assistance...


  • Ottawa, Canada SITECH Mid-Canada Ltd. Full time

    Field Service Technician-Bilingual We have an immediate opening for a Field Service Technician, working out of our Ottawa location. You will be working in the field of 3D automation techniques, control machinery, surveying equipment, GPS systems, automated total stations, etc. is looking for a dynamic person for the position of Field Service Technician to...


  • Ottawa, Canada Riverside Opticalab Ltd. Full time

    **Bilingual Quality Control Lab Technician** **Are you passionate about the optical industry?** **Are you detail oriented with ability to multi-task and work in a fast-paced environment?** **Do you want to contribute to our mission of improving lives by improving sight?** **Overview**: Founded in 1976, Riverside Opticalab LTD has been a world leading...


  • Ottawa, Canada Liebherr-Canada Ltd. Full time

    **Responsibilities**: - Supervise Electrical and Mechanical Technicians. - Ensure technicians are following all safety policies and procedures for the site and Liebherr. - Assist and provide input on all customer job scopes. - Maintain accurate inventory of onsite Liebherr tools. - Monitor and control cost-effective purchasing of all consumables. - Provide...


  • Ottawa, Canada Altis Recruitment Full time

    Our client in the non-profit sector is looking for a Bilingual Client Support Officer to join their team in Ottawa for a temporary role, covering a 20 month maternity leave. This position is primarily remote with the exception of 1 day per week onsite. The Client Services Coordinator provides support and services to clients, is one of the first interaction...

  • Bilingual IT Technician

    Found in: Jooble CA O C2 - 12 hours ago


    Ottawa, ON, Canada TRM technologies Inc. Full time

    Role And Responsibilities Our Federal Government client requires an IT Technician to provide Computer Application Support services . Responsibilities Adding new functionality, documenting functionality and changes Responding to 1st level support calls and providing accurate responses Opening and closing of trouble tickets Participating in the...


  • Ottawa, Canada WSP Global Inc. Full time

    The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the...


  • Ottawa, Canada WSP Global Inc. Full time

    The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the...


  • Ottawa, Canada WSP Global Inc. Full time

    The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the...


  • Ottawa, Canada AVI-SPL Full time

    Description: Job Summary - The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service organizational time management and inter-personal skills. Essential **Responsibilities**: - Ensure customers are receiving prompt and...


  • Ottawa, Canada Nova Networks Full time

    As a Deskside Support Technician, your responsibilities will include: - installation and support of Windows based desktops, laptops and peripherals, as well as IMac support - resolution of software issues as they relate to Windows OS - system maintenance and recovery tasks - providing general troubleshooting on OS ensuring functionality. Ability to work in...


  • Ottawa, Canada Ovation Workplace Services Full time

    Desktop Technician will provide day to day local Pay: $28.00-$40.00 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Ottawa, ON K2K 2T6: reliably commute or plan to relocate before starting work (required) Application question(s): - Have you taken covid Vaccination? **Education**: - Bachelor's Degree (required) **Experience**: -...

  • Telecom Technician

    2 weeks ago


    Ottawa, Canada MOBIA Technology Innovations Full time

    Quebec MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic business...


  • Ottawa, Canada Thales DIS Canada Inc. Full time

    Location: Ottawa, Canada Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much...

  • Bilingual Client Support Officer

    Found in: Jooble CA O C2 - 3 days ago


    Ottawa, ON, Canada Altis Recruitment Full time

    Our client in the non-profit sector is looking for a Bilingual Client Support Officer to join their team in Ottawa for a temporary role, covering a 20 month maternity leave. This position is primarily remote with the exception of 1 day per week onsite. The Client Services Coordinator provides support and services to clients, is one of the first interaction...

  • Intake Coordinator

    2 days ago


    Ottawa, Canada VHA Health & Home Support Full time

    **Responsibilities**: - Answer incoming calls and provide assistance to callers - Gather necessary information from callers to determine their needs - Enter and maintain accurate data in the intake system - Coordinate with other departments to ensure timely and appropriate responses to inquiries - Schedule appointments and follow up with clients as needed -...