Bilingual Support Technician
1 day ago
Responsibilities:
- Receive incoming incidents and service requests from ticketing system.
- Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.
- Follow standard Support Technician operating procedures, accurately log all support technician requests using call tracking software.
- Setup and Test PC's for new and/or existing users
- Research and make recommendations for new software and hardware as needed
- Respond to user hardware and software problems
- Test and document corporate initiatives as assigned by Manager
- Assist with management of mobile devices
- Escalate unresolved issues to the next level of support.
**Requirements**:
- Bilingual Fluent in French and English (written and spoken)
- Thorough knowledge of Windows Operating Systems (Windows 7&10)
- Thorough knowledge of Microsoft Office (2013/2016/365)
- Experience with Azure Active Directory & Active Directory management
- Enterprise Level Antivirus Experience & VPN Experience
- Experience with Multi-Factor Authorization (MFA)
- Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases
- Familiarity with mobile devices (smartphones/tablets)
- Experience with PC hardware build and troubleshooting
- Ability to train new individuals, transfer knowledge and assume new responsibilities
- Strong attention to detail
- Strong communication skills including active listening skills, reading and writing detailed yet concise responses to inquiries
- Conceptual thinker Able to ignore extraneous info, think critically, and formulate an effective course of action
**Salary**: $25.00-$28.00 per hour
**Benefits**:
- Extended health care
- RRSP match
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you fully vaccinated?
- Do you know how to speak French?
- What's your preferred rate per hour?
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