Current jobs related to Customer Experience Specialist, Phone Support - Vancouver - Relay Financial
-
Customer Experience Specialist, Phone Support
4 months ago
Vancouver, Canada Relay Financial Full timeOur mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...
-
Customer Support Specialist
2 weeks ago
Vancouver, British Columbia, Canada Dapper Labs Full timeAbout the RoleDapper Labs is seeking a highly skilled and motivated Customer Support Specialist to join our Global Customer Support team. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their experience with our products is seamless and enjoyable.Key ResponsibilitiesProvide timely and...
-
Customer Support Specialist
2 weeks ago
Vancouver, British Columbia, Canada Dapper Labs Full timeAbout the RoleDapper Labs is seeking a highly skilled and motivated Customer Support Specialist to join our Global Customer Support team. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their experience with our products is seamless and enjoyable.Key ResponsibilitiesProvide timely and...
-
Customer Support Specialist
3 weeks ago
Vancouver, British Columbia, Canada Dapper Labs Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our Global Support team at Dapper Labs. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their experience with our products is seamless and enjoyable.Key ResponsibilitiesProvide timely and...
-
Customer Support Specialist
3 weeks ago
Vancouver, British Columbia, Canada Dapper Labs Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our Global Support team at Dapper Labs. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their experience with our products is seamless and enjoyable.Key ResponsibilitiesProvide timely and...
-
Customer Support Specialist
4 weeks ago
Vancouver, British Columbia, Canada SPI Health and Safety Full timeAbout SPI Health and Safety SPI Health and Safety is a leading provider of health and safety solutions with over 50 years of experience in Canada. We are driven by our team's passion for growth, innovation, and delivering exceptional service to our clients. Our Values At SPI Health and Safety, we believe in creating a respectful, honest, transparent, and...
-
Customer Support Specialist
1 week ago
Vancouver, British Columbia, Canada Skilljar Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our growing Support team at Skilljar. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their success and satisfaction with our platform.Key ResponsibilitiesProvide timely and...
-
Customer Support Specialist
1 week ago
Vancouver, British Columbia, Canada Skilljar Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our growing Support team at Skilljar. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their success and satisfaction with our platform.Key ResponsibilitiesProvide timely and...
-
Customer Support Specialist
5 days ago
Vancouver, British Columbia, Canada N. Harris Computer Corporation - CAD Full timeCustomer Support AnalystThe Customer Support Analyst provides technical support to customers, resolving complex issues and serving as a liaison between the company and customers. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Responsibilities:Provide technical support to customers...
-
Customer Support Specialist
5 days ago
Vancouver, British Columbia, Canada N. Harris Computer Corporation - CAD Full timeCustomer Support AnalystThe Customer Support Analyst provides technical support to customers, resolving complex issues and serving as a liaison between the company and customers. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Responsibilities:Provide technical support to customers...
-
Customer Support Specialist
3 weeks ago
Vancouver, British Columbia, Canada Lightspeed Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Lightspeed. As a key member of our support team, you will be responsible for delivering exceptional support to our clients, ensuring their success with our B2B platform.Key ResponsibilitiesProvide World-Class Support: Respond to and resolve...
-
Customer Support Specialist
3 weeks ago
Vancouver, British Columbia, Canada Lightspeed Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Lightspeed. As a key member of our support team, you will be responsible for delivering exceptional support to our clients, ensuring their success with our B2B platform.Key ResponsibilitiesProvide World-Class Support: Respond to and resolve...
-
Customer Support Specialist
4 months ago
Vancouver, Canada CanShipMeds Full time**POSITION**: Customer Support Specialist **REPORTS TO**: CanShipMeds Phone Team Leader & Pharmacist **LOCATION**:ON-SITE POSITION** at Hastings Street location We seek a dynamic and articulate individual to work in our call centre division, providing elite customer service care to our valuable clients. We are a fast-paced, growing company with a team of...
-
Customer Support Specialist
3 weeks ago
Vancouver, British Columbia, Canada Global Relay Full timeAbout Global RelayGlobal Relay is a leading provider of enterprise information archiving solutions, offering cloud archiving, surveillance, eDiscovery, and analytics services to highly regulated firms. Our mission is to provide secure and compliant solutions that give our clients greater visibility and control over their information.Job SummaryWe are seeking...
-
Customer Support Specialist
3 weeks ago
Vancouver, British Columbia, Canada Global Relay Full timeAbout Global RelayGlobal Relay is a leading provider of enterprise information archiving solutions, offering cloud archiving, surveillance, eDiscovery, and analytics services to highly regulated firms. Our mission is to provide secure and compliant solutions that give our clients greater visibility and control over their information.Job SummaryWe are seeking...
-
Customer Experience Specialist
4 hours ago
Vancouver, British Columbia, Canada Comm100 Full timeAbout Comm100Comm100 is an award-winning digital customer engagement platform that enables organizations to better engage, convert, and support their customers online.Job OverviewWe are seeking a highly skilled Customer Education Specialist to join our team in Downtown Vancouver, with hybrid work options available.This is a full-time, permanent position that...
-
Customer Experience Specialist
7 hours ago
Vancouver, British Columbia, Canada Comm100 Full timeAbout Comm100Comm100 is an award-winning digital customer engagement platform that enables organizations to better engage, convert, and support their customers online.Job OverviewWe are seeking a highly skilled Customer Education Specialist to join our team in Downtown Vancouver, with hybrid work options available.This is a full-time, permanent position that...
-
Customer Support Specialist
2 weeks ago
Vancouver, British Columbia, Canada Global Relay Full timeAbout Global RelayGlobal Relay is a leading provider of enterprise information archiving solutions, offering cloud archiving, surveillance, eDiscovery, and analytics services to highly regulated firms. Our mission is to provide secure and compliant solutions that give our clients greater visibility and control over their information.Job SummaryWe are seeking...
-
Customer Support Specialist
2 weeks ago
Vancouver, British Columbia, Canada Global Relay Full timeAbout Global RelayGlobal Relay is a leading provider of enterprise information archiving solutions, offering cloud archiving, surveillance, eDiscovery, and analytics services to highly regulated firms. Our mission is to provide secure and compliant solutions that give our clients greater visibility and control over their information.Job SummaryWe are seeking...
-
Customer Support Specialist
4 weeks ago
Vancouver, British Columbia, Canada EightSix Network Full timeAbout EightSix Network At EightSix Network, we're dedicated to providing exceptional customer experiences. We believe in building strong relationships with our customers and going the extra mile to ensure their satisfaction. Customer Support Specialist - French & English We are seeking a highly motivated and bilingual Customer Support Specialist to join...
Customer Experience Specialist, Phone Support
3 months ago
Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.
Relay is entering an exciting new chapter of growth. We’re looking to expand our team of Customer Experience Specialists to help us scale our Customer Support engine. This is a unique opportunity to support our growing customer base and become a product knowledge expert in all things Relay and Fintech.
Joining Relay means an opportunity to make a huge impact in building solutions with the potential to reach 29 million small businesses across North America. If you thrive on growth and solving real customer problems, we want to hear from you
Please note: Candidates must be located in the Greater Vancouver Area. Working hours are Monday to Friday from 9:00 am - 5:30 pm PST (hours may change based on business needs). We are looking for people who have flexibility and are open to working Canada/US statutory holidays.
What You'll Be Doing:- Engage and support customers primarily via phone (Zendesk Talk) in an empathetic, professional and proactive manner. You'll be trained on email support to provide flexibility within the department, but phone will be the main means of communication
- Prioritize the customer experience by taking opportunities to build meaningful connections with customers that go beyond small talk (show interest in the customer and their business)
- Investigate and problem-solve together with team members from Engineering, Risk, Product, and beyond to troubleshoot customer issues and get results in a timely manner
- Own and improve our public support knowledge base by creating and updating articles that equip our customers with actionable steps for their inquiries
- Track data and learnings from customer interactions that deliver meaningful insights for product and process improvement
- Collaborate closely with Marketing, Product, and Engineering on customer pilots, new feature launches and more
- You have 1+ years of experience working in customer support or a customer-facing role
- You are a clear, concise and personable communicator both verbally and written
- You have a team-first mentality and take opportunities to share learnings and learn from your fellow team members
- You have deep empathy for customers and balance being resourceful and direct with customers
- You have fine-tuned prioritization skills to maximize your impact
- You have the ability to rise to a challenge; you can handle change, conflict management, and uncertainty at times
- You are naturally curious, you love to understand the “why” behind a problem or question and aren’t afraid to dig deep into problem-solving
- You are proactive and you find opportunities to fill gaps and make redundant or outdated tasks into more efficient processes
- You have experience working with customer support tools or ticketing systems (Zendesk or similar)
- You have prior tech start-up experience or worked in a fast-paced environment
- You are proficient in Spanish
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
- Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
- Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
- Hybrid/remote work: this role is primarily remote at this time but will transition to hybrid when we open an office in Vancouver. We also love collaborating and connecting in our Toronto office – you'll come to Toronto for onboarding and then twice a year for our summer and winter events (travel and accommodations are covered). On top of this, we reimburse costs 1-2 times a week for you to visit a local co-working space and maybe even meet up with another team member depending on your location. For the days we spend at home, you will need a dedicated and private room to conduct phone calls confidentially.
- Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
- Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
- Stage 1: A 30-minute Google Meets video call with a member of the Talent team
- Stage 2: A writing sample about customer experience
- Stage 3: A 45-minute Google Meets video call with two members of the Customer Experience team
- Stage 4: A 30-minute Google Meets video call with a member of the Leadership team
What’s Important to Us:
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.
#J-18808-Ljbffr