Full Time Security Dispatch | Conestoga Colleges

2 weeks ago

KitchenerWaterloo, Canada Paragon Security Full time
*Position: *Security Dispatcher

*Site: *Conestoga College

*City: *Kitchener / Waterloo

*Job Type: *Full time, Permanent

*Hours: *Continental Days and Afternoons.

*Pay Rate: *$22.55/hr (Pay rate based on experience and successful completion of a 3-month probationary period)

*Required Experience:*
* Minimum of 1 year experience as security dispatcher (high volume intake experience preferred)
* Minimum on 6 months experience as a call taker/ dispatcher in a service industry an asset
* Ability to manage radio communications and telephone inquiries
* Above average skills working to O365 applications including Outlook, SharePoint, Excel, Word, etc
* Demonstrated punctuality and reliability, tact, and diplomacy
* Post-Secondary education in an Emergency Services Communications program
* Excellent verbal/written communication skills
* Strong Customer Service skills
* Excellent phone etiquette and customer service skills
* Ability to analyze data and make informed decisions
* Detail-oriented with strong organizational skills
* Experience with data entry and record keeping

*Duties:*
* Able to respond to incidents of crisis and determine avenues for assistance.
* Able to utilize multiple software’s at once, CCTV, access control, mass notification
* Ability to absorb information from different platforms, analyze and make decisions
* Create and update activities in excel based Dispatch for ongoing calls and incidents in a timely fashion
* Use Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate
* Place fire alarm systems on disregard upon the request of approved contractor work and Conestoga Facilities
* Answer security related calls and dispatch guards to assist and/or investigate
* Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question
* Dispatch guards to corresponding calls to their respective zones
* Always Maintaining professionalism as VPs and management will be working in the same building as dispatch.
* Contact and update the on-call contacts when and if needed
* Keep track and monitor the location of all guards
* Have a strong understanding of Conestoga's rules and policies
* Be knowledgeable on the layout of the campus, i.e., knowing the correct laneways
* Liaise with various agencies including 911 emergency call centre, WRPS non-emergency, and fire department designated to each city WFD, KFD, CFD, GFD and BFD. for Waterloo, Kitchener, Cambridge, Guelph and Brantford non-emergency
* Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc.
* Liaise with other Conestoga departments and stakeholders (facilities, IT, residence, etc.) to ensure effective and timely response

This is an exciting opportunity for a skilled Lead Dispatcher to join our team. We offer competitive pay and benefits, including health insurance. If you have the qualifications and skills required for this position, we would love to hear from you. Apply today

Job Types: Full-time, Permanent

Pay: $22.55 per hour

Expected hours: No more than 44 per week

Benefits:
* Dental care
* Extended health care
* Flexible schedule
* On-site parking
Schedule:
* 12 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Morning shift
* Weekends as needed

Application question(s):
* Are you comfortable working 2 months nights shifts and 2 months day shifts? as the schedule rotates every 2 months for Conestoga College
* Do you have Police foundation / Criminology / Community Justice & Services or related?
* How many years of Canadian Security Dispatch experience do you have?
* How many years of Canadian Security experience do you have?
* Do you live in Kitchener Waterloo ?

Experience:
* Security Dispatcher: 1 year (required)

Licence/Certification:
* Ontario Security License (required)

Work Location: In person

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