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Associate Manager

4 months ago

Kitchener ON, Canada Conestoga College Full time

Associate Director, Campus Residence & Housing
Ancillary Services
Closing Date: Sunday, June 2, 2024 at 11:59 PM EST
Vacancy Type: Administration - Full-time
Administration Full-time New Position
Reporting to the Executive Director of Student Ancillary Services, the Associate Director of Campus Residence & Housing is responsible for the development, implementation, and management of the student housing programs, which includes contract management for third party managed agreements. The Associate Director works closely with other departments, including Student Rights & Responsibilities, CARE Team, Accessibility, Recruitment, Finance, and Facilities in the development of service and program delivery strategies and provides consultation and advice to meet performance outcomes.
It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with 2-3 days on-site.
Strategic Planning & Goal Setting
Provides leadership, strategic direction, and coordination in the design, planning, implementation, and assessment of services, programs, and initiatives offered by Student Ancillary Services, including Residence, Off-Campus Housing, and supportive housing services
Oversees the implementation of strategic direction and guidance; Leads multiple/complex business units and manages operating policies and budgets
Facilitates multi-year planning for all business units that align with Conestoga’s strategic goals to ensure services provided are of the highest quality and meet budget expectations
Leadership, Management & Staff Direction
Maintains a high level of staff performance by providing leadership and developing an engaged culture through effective recruitment, selection, onboarding, training, development, and performance management practices
Supports and provides direction, guidance, mentoring, and support by embracing a coaching model
Management & Continuous Improvement of Student Housing Business Units
Develops comprehensive business plans for each proposed new or expanded business/service based on market research and an analysis of the strengths and weaknesses of the proposed business
Seeks Executive approval in principle as an initial step in the development of the business plans, including working with vendors in accomplishing targeted outcomes
Develops and maintains current business contacts network with a view of seeking out opportunities for new and expanding housing operations and strategic partnerships
Projects & Expansions
~ Coordinates the development, monitoring, and implementation of projects with the management team, including but not limited to, new campus development, investments, capital, and equipment installations

Bachelor’s Degree in Education, Business, Business Management, or a related field of study
Minimum seven years of relevant experience in Residence and or Purpose-Built Student Housing (PBSH), including rounded and direct experience with residence life, operations, and budget management
National Association for Behavioral Intervention & Threat Assessment (NABITA) Threat Assessment, Applied Suicide Intervention Skills Training (ASIST), or other mental wellness training would be an asset
Certification of Project Management Professional (PMP) would be considered an asset
Experience in managing teams, inter-connected business units, and operations is critical
Experience managing staff, preferably in a unionized environment is an asset
Experience working with diverse multicultural communities
Highly developed leadership skills to guide and direct diverse and complex business units, services, and staff to achieve key performance indicators
Demonstrated computer skills (i.e. Microsoft Office applications, relationship databases, web-based systems, social media)
Research, analysis, and report generation skills with experience using multiple data sources
Demonstrated entrepreneurial, marketing, and creative problem-solving capacity
Excellent planning, organizational, and time management skills needed to evaluate, determine, and assign the correct course of action in a timely and effective manner
Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process.